Customer Quality - Customer Quality - Software

4 - 7 Years

What will I be doing at Ather?

  • You shall be first in line to interface to our customers and gather information related to issues faced on the field. Doing a first level analysis of the issue and re-routing to the appropriate Engineering team. Ensuring the issues are addressed and closure achieved by coordinating with multiple teams. You shall also be engaged in validating finished product on the factory production line. Focusing on the software/firmware issues encountered on the vehicle at the end of the production.
  • Conduct daily PDCA on Customer Complaints and implement corrective actions in the Mfg., process along with Plant team. Respond back to field on product & process updates
  • Being able to run diagnostics on vehicle.
  • HMI platform testing
  • Automotive cluster testing.
  • Conduct the root cause analysis on customer complaints, and identify the gaps in manufacturing process and implement the corrective actions
  • Conduct the root cause analysis on customer complaints, and identify the gaps in manufacturing process and implement the corrective actions
  • Carryout the Root cause analysis for IQS, TF3M defects and implement the product improvement actions as per the project time line ( TF3M - Trouble free 3 Months )
  • Participate in DFMEA and PFMEA process and provide the inputs to the development team on product improvement points and ensure effective controls are implemented in plant
  • Eliminate Customer Complaints by Implementing effective corrective actions at Plant to ensure no repeat complaint from the field ( FCR - Field Complaint Report )
  • Field visits as per plan and implementation of corrective actions


What Skills & Qualifications should I have?  

  • 6-8 Years of experience
  • Knowledge on SDCA, PDCA process, Q7 Tools Problem solving techniques, DOE for process optimisation.
  • Level 1 customer interfacing.
  • Ability to define and implement process to help
  • Customer Issue handling.
  • Factory production line end of the line testing.
  • Software Team.
  • Knowledge on Assembly process ; Fixtures, Tools, Gauges and Torque application tools etc.


What should I have graduated in?

  • Bachelor’s or master’s degree in Computer Science engineering

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