- City Manager - Service delivery
8 - 12 Years
YOU’LL BE OUR: City Manager - Service Delivery
YOU’LL BE BASED AT: Chennai
YOU’LL BE ALIGNED WITH: Manager Customer Service
YOU’LL BE A MEMBER OF: Service Delivery
WHAT YOU’LL DO AT ATHER:
You will be our key senior resource in the city for the management of service delivery, service operations and demand generation along with ensuring all business aspects in place ( i.e.: Manpower hiring, Manpower Training)
You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction.
Delivering a seamless and superior customer experience through the team at workshops, making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role
Driving service KPIs for the city
Managing the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations
You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels.
You will ensure that the projected volume plan is achieved.
You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.
You will be administratively responsible for the management of the premises of Ather in the city
Experience in service operations, doorstep service, roadside Assistance, identification and reporting of failure modes and demand generation
A fair understanding of automobiles and EV technology is a definite plus
We are looking for a Post Graduate/Graduate in Business/Engineering from a Tier I/Tier II institute.