Service Delivery - City Manager - Service delivery

8 - 12 Years

YOU’LL BE OUR: City Manager - Service Delivery


YOU’LL BE BASED AT: Chennai 
YOU’LL BE ALIGNED WITH: Manager Customer Service  
YOU’LL BE A MEMBER OF: Service Delivery  

WHAT YOU’LL DO AT ATHER:

  • You will be our key senior resource in the city for the management of service delivery, service operations and demand generation along with ensuring all business aspects in place ( i.e.: Manpower hiring, Manpower Training)
  • You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction.
  • Delivering a seamless and superior customer experience through the team at workshops, making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role
  • Driving service KPIs for the city
  • Managing the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations
  • You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels.
  • You will ensure that the projected volume plan is achieved.
  • You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.
  • You will be administratively responsible for the management of the premises of Ather in the city

Experience:

  • Experience in service operations, doorstep service, roadside Assistance, identification and reporting of failure modes and demand generation
  • A fair understanding of automobiles and EV technology is a definite plus  

Qualification:

We are looking for a Post Graduate/Graduate in Business/Engineering from a Tier I/Tier II institute.

Enter Details

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