Complete quality monitoring evaluations to ensure that Customer Service Representatives (CSRs) are performing in accordance with established quality and performance standards, as assigned.
Here’s what we are looking for:
We are looking for someone who comes with a good experience as a Quality Analyst and is able to leverage her/his experience to identify training needs for the improvement of the Customer Service Team.
Great communication skills in English is non-negotiable. Fluency in Hindi and regional language will be good to have.
Presence of mind, at all times. Ability to translate audits into inputs for the training team
Be a liaison between Customer Service team and Training team.
Closely working with other teams to ensure all updates are captured and passed on to the Customer Service team.
You bring to Ather:
Experience of 3-5 years in a Quality Analyst role.
You’ll be collaborating with:
Being a part of the support team, you will be required to closely work with a lot of teams at Ather. To name a few, you will liaison with Sales Operations, Engineering, Marketing, Experience Center, Vehicle Servicing and many other teams.