You’ll be our:Customer Service Executive
You’ll be based at: IBC Knowledge Park, Bengaluru
You’ll be Aligned with: Manager-Customer Service
You’ll be a member of: Customer Service team
What you’ll do at Ather:
Respond to and resolve customer queries through calls and emails.
Deliver great customer experience resulting in customer delight.
Liaise with other teams to help customers progress smoothly through the sales process.
Be the primary owner of consumer experience right from product queries to troubleshooting for your set of customers.
Own end-to-end ownership experience for a limited set of customers.
Understand customer concerns and help your set of customers with the servicing requirements of their vehicles.
Manage customer subscription accounts.
Build a rapport with timely follow ups and share best practices with customers
Here’s what we are looking for:
Great communication skills in English is non-negotiable. Fluency in Hindi and regional languages will be good to have.
Presence of mind, at all times. While it may sound relatively easy and a ubiquitous quality, a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
The ability to not just to troubleshoot, but to make every interaction a great experience.
A love for automobiles. When you are passionate about the product, the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have.
You bring to Ather:
A graduation degree in any field works just fine
0 to 4 years of relevant experience