Following government directive, our Experience Centers in Chennai and Bengaluru will remain closed until April 15,2020.

Customer Service Customer Service Executive

0 - 4 Years

 

You’ll be our: -Customer Service Executive

You’ll be based at: IBC Knowledge Park,Bengaluru

You’ll be Aligned with: Manager-Customer Service

You’ll be a member of: Customer Service team

What you’ll do at Ather:

  • Respond and Resolve customer queries through calls and e-mails.
  • Deliver great customer experience resulting in Customer delight.
  • Liaison with other teams to help customers progress smoothly through the Sales Process.
  • Primary owner of consumer experience right from product queries to troubleshooting for your set of customers.
  • Own end-to-end ownership experience for a limited set of customers.
  • Understanding customer concerns and help your set of customers with the servicing requirements of their vehicles.
  • Managing customer subscription accounts.
  • Building a rapport with timely follow ups and sharing best practices with customers

 

Here’s what we are looking for: 

  • Great communication skills in English is non-negotiable. Fluency in Hindi and regional language will be good to have.
  • Presence of mind, at all times. While it may sound relatively easy and an omnipresent quality, a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
  • Your job is not just to troubleshoot but to make every interaction a great experience.
  • You should have a love for automobiles. When you are passionate about the product the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have.

 

You bring to Ather:

  • A graduation degree in any field works just fine.
  • Prior experience of 2-4 years in the customer service field would be a definite plus.

 

 

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