You would have to choose your subscription plan at the time of completing the final payment when you purchase the vehicle. The early adopters were the lucky ones who got the Ather One complimentary for a year and for the customers pre-ordering from Nov 1, 2018 onwards, Ather Service will be free for a year. You will have to renew the subscription plan, by choosing the one that suits you at the end of one year of ownership of the vehicle. The default plan is Ather One.
That’s currently not possible; there is no option to hibernate your plan.
Absolutely! It’s possible to switch between Ather Service and Ather Charge even in the middle of your billing cycle. However, some fair terms and conditions will be applicable, the details of which are being worked upon. We will make sure that it's made available to you well before your free subscription period ends :)
No problem at all. We'd be happy to upgrade you even during an ongoing billing cycle. You will just have to pay the deficit amount, and some fair terms and conditions will be applicable, the details of which are being worked upon. Obviously, we will make sure that it is made available to you well before your free subscription period ends :)
Of course, it’s possible. You can opt to downgrade from Ather One to Ather Service / Ather Charge / Ather Connect or from Ather Service / Ather Charge to Ather Connect at the end of a subscription period that you've already paid for. Yes, you wouldn’t be able to downgrade in the middle of a subscription period.
If you are switching to Ather Service or Ather One from Ather Connect or Ather Charge, you may be charged a one-time servicing fee at the time of the vehicle inspection, at the start of the new subscription period, right when you're making the switch. We would never levy a charge that’s unfair.
Not to worry at all, it’s unlikely to change in the near future. Our subscription plans are currently priced to offer the best value to our customers. So, we don’t intend to hike up the price, unless there is a shift in the costs of the components, consumables and other relevant stuff in the market. We as a company will keep reviewing the price from time to time, and update it based on prevailing market conditions.
We will inspect your vehicle once every 5,000 km at your doorstep and complete service at our service centre once every 10,000 km (with doorstep pickup and return). Periodic servicing is covered under Ather Service and Ather One, you won't have to pay anything extra when it comes to consumables and labour charge.
Once your vehicle is inspected, here are the consumables that will be replaced, as and when required.
-FR & RR wheel bearings
-Front fork seal
-Brake pads (two wheels per year)
-Primary and secondary belts
Additionally, we will also do a top-up of brake fluid and front fork oil.
Well, here’s where Ather subscription comes into play. If you have subscribed to Ather One or Ather Service, replacement of the consumables (as mentioned in the above answer) is covered (subject to inspection) and, you won't have to pay anything extra.
Additionally, we will also top-up brake fluid and front fork oil. All other components that are not covered under the plan are covered under warranty. In case there’s a damage due to an accident, the insurance cover will take care of it.
We understand that you might want to do the math. You can get in touch with our customer service team for the details at 080-39513589.
You shouldn’t have to wait longer than 45 minutes. However, this may vary depending on weather and traffic conditions at the time of your request.
Let’s call that out loud and clear – it’s a risk. Our services are currently not available beyond the serviceable area of Bengaluru. We would be unable to provide services such as roadside assistance, charging cost reimbursement and won't be able to assure the usability of features such as onboard navigation, if your vehicle beyond our reach. Even when your vehicle is covered under one of our subscription plans.
In Bengaluru, which is currently our only serviceable city, we will reimburse at the rate of ₹6.50 per unit which pertains to the 101-200 kWh per month energy consumption slab of the LT-2(a)(i) Tariff category applicable to domestic areas under BBMP.
Here’s the tariff published by BESCOM
The charging reimbursements, i.e.,the money equivalent to the cost of charging will be credited in your wallet every quarter, money equivalent to the cost of charging to you via an online mode of payment, during the month following the assessment quarter.
What would be a smartphone without data? Same is the case here. As you know, intelligence is an integral part of an Ather scooter, and that's why it is heavily reliant on data. This is what helps us understand your ride, your vehicle, riding conditions and thereby run diagnostics, push over-the-air updates, give ride recommendations and run services like navigation. So naturally, data becomes the core to deliver the ideal ownership experience. That’s why it has been kept a constant in each of the plans, and the reason why you can't opt out of it.
From the second year of ownership, once you have opted for a subscription plan of your preferred time frame, it wouldn't be possible to opt out. Also, the services mentioned in the plan would not be accessible, if the fees are not paid. Of course, we will be giving reminders.
We will obviously ensure that you have a happy experience with our services. However, in the rare event when you are unable to enjoy the benefit of the paid service, we will ensure that you are fairly compensated.