Vehicle topics
Ather Battery Protect
What is Ather Battery Protect?
Ather Battery Protect is a one-of-a-kind comprehensive 5 year warranty plan that extends the battery’s manufacturer warranty of 3 years by an additional 2 years. In total, you get 5 years of warranty coverage and complete peace of mind. Ather Battery Protect comes along with the Ather 450X, when you upgrade to Pro, it cannot be bought separately.
What are the features of Ather Battery Protect?
Ather Battery Protect covers the battery for a total of 5 years. It’s the first and only warranty in the industry to cover not just battery failures, but degradation too. - The battery is guaranteed to stay above 70% State-of-Health till the end of the 5th year, else, it will be replaced. - Any and all battery defects (cell, electrical, electronic, BMS etc.) are covered under Ather Battery Protect. - Idle state assurance: no claim rejection due to deep discharge of battery cells when the scooter is left uncharged or in an idle state over an extended period of time. - No upper limit on the claim amount.
What is the coverage period of Ather Battery Protect?
Ather Battery Protect coverage lasts up to a total of 5 years or 60,000 km, whichever comes first (Enabled only with the Pro Pack)
What is covered under Ather Battery Protect?
Ather Battery Protect will provide replacement or repair of the batteries that are damaged due to manufacturing defects, workmanship errors or if the battery’s State-of-Health falls below 70% within the coverage period. This is free of cost inclusive of labour charges.
What is not covered under Ather Battery Protect?
Here are the things not covered under Ather Battery Protect: - Damages caused due to customer negligence (except for deep discharge of battery cells due to the vehicle being in idle state). - Any modifications/alterations made to the battery will void the warranty. Deletion or alteration of VIN (Vehicle Identification Number) and BIN (Battery Identification Number) would not be covered. - Situations such as theft, abuse, accident, flooding, fire etc. are not covered under the plan. - Battery's natural wear and tear or any physical damage in parts & conditions is also excluded. For more details refer to Ather Battery Protect Terms & Conditions.
Is Ather Battery Protect transferable?
Yes. In case of sale of the scooter to another person, the Ather Battery Protect policy will be transferred to the new owner.
How can I register a claim under Ather Battery Protect?
Just bring your scooter to the nearest Ather service center and state your battery concerns. If the issue is covered under Ather Battery Protect, the service center will check for validity & applicability of the same. Once verified, we will repair or replace the relevant part, free of charge.
Will the start date of Ather Battery Protect be based on the vehicle invoice date or policy certificate date?
It will be based on the vehicle invoice date.
How can I check my battery's State of Health?
Battery State of Health data is reliable only after the vehicle has completed 10,000 kilometres. You can reach out to Ather’s customer support team and we will help you with it.
Will I get a certificate for Ather Battery Protect at the time of delivery?
The Ather Battery Protect certificate will be mailed to the scooter owners within 30 days of invoice.
