Vehicle topics

Post-purchase | Subscription Plans

    • Will Ather provide post purchase support to the customer after the sale? If yes, what kind of support?

      We deeply care about the ownership experience of our customers. Which means we won't stop at just selling the scooter to you, we will make sure that every aspect of your ownership journey, from purchase to after-sales is made hassle-free.

      We’ll offer support in three areas:

      1. Charging at Ather Grid - Our public fast charging network, present in 40+ cities.

      2. Vehicle service - We have a dedicated service team in every city that we sell in.

      3. Connectivity plans - Our Ather Connect Pro plan offering onboard navigation, remote location tracking, remote charge monitoring and more. It's currenty free for all.

      What are the connected services available on the vehicle?

      The Ather 450X is not just a powerful electric scooter. It is smart & connected too. This means it connects to the internet and to your phone to unlock a whole lot of value and convenience for your ride. Usability of navigation, access to new features and enhancements through over-the-air upgrades, and access to vehicle information on your phone via the app are included in connected services. Currently, the Ather Connect Pro subscription plan is free for all.

      Why do you have subscription plans?

      The experience of our customer with Ather does not end with the purchase of the vehicle. From using connected features to charging at home or at Ather Grid (our public charging infrastructure) to servicing, the customer will continue to interact with the brand in different ways. The Ather subscription plans will take care of the experiences of the customer after purchase. Currently, the Ather Connect Pro plan is free for all, and we're working on new plans.

      Will the subscription plans be common for all Ather vehicles?

      Yes, the subscription plans and pricing will be common for all.

      What’s the key difference between the Lite & Pro plans for Ather Service?

      Ather Service: Lite plan covers labour + consumables expenses for all servicing interventions (including periodic maintenance & maintenance required on need basis) & 24x7 unlimited roadside assistance. The Pro plan, in addition to what’s covered in Ather Service Lite, offers the added convenience of doorstep pick-up & drop.

      Is it mandatory to be on at least one of the subscription plans? What happens if I don’t opt for subscription?

      No, it is not mandatory. The Connect Pro plans are free for now. If you have not subscribed to any service plan, you can get your vehicle serviced as per the pay-as-you-go rates.

      Why is there no monthly billing cycle?

      The quarterly or annual billing cycle is in place to minimize the number of times a customer has to worry about paying for charging or maintenance in a year. Additionally, offerings such as periodic maintenance, which are usually availed over the longer term, make the case for an quarterly or annual billing cycle as it won’t make much sense for a customer to pay for subscription during certain months in which their vehicle is not serviced.

      What is the schedule for periodic servicing as a part of the Ather Service plans?

      We will inspect your vehicle once every 5,000 km at your doorstep and complete service at our service centre once every 10,000 km (with doorstep pickup and return).

      What are the consumables that will be covered under Ather Service plans?

      Once your vehicle is inspected, here are the consumables that will be replaced, as and when required.

      • FR & RR wheel bearings
      • Steering bearings
      • Front fork seal
      • Swingarm bushes
      • Brake pads (two wheels per year)
      • Primary and secondary belts.

      Additionally, we will also top-up brake fluid and front fork oil.

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    Tel No: +91-7676600900
    Contact Person: Manager - Customer Services
    Email Address: [email protected]