Customer Service - Customer Support Specialist

0 - 4 Years

Designation: Executive (CSCS02)

Office Location: Bengaluru (IBC)

You’ll be our: Customer Support Specialist 

You’ll be based at: Bengaluru, Karnataka

You’ll be Aligned with: Associate Manager-Customer Service

You’ll be a member of: Customer Service team

What you’ll do at Ather:

  • Respond and Resolve customer queries through calls and e-mails.
  • Deliver great customer experience resulting in Customer delight.
  • Liaison with other teams to help customers progress smoothly through the Sales Process.
  • Primary owner of consumer experience right from product queries to troubleshooting for your set of customers.
  • Own end-to-end ownership experience for a limited set of customers.
  • Understanding customer concerns and help your set of customers with the servicing requirements of their vehicles.
  • Managing customer subscription accounts.
  • Building a rapport with timely follow ups and sharing best practices with customers

Here’s what we are looking for: 

  • Great communication skills in English is non-negotiable. Fluency in Hindi and regional language will be good to have.
  • Presence of mind, at all times. While it may sound relatively easy and an omnipresent quality, a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
  • Your job is not just to troubleshoot but to make every interaction a great experience.
  • You should have a love for automobiles. When you are passionate about the product the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have.

You bring to Ather:

A graduate degree in any field would work fine. 

You’ll be collaborating with: 

Being a part of the support team, you will be required to closely work with a lot of teams at Ather. To name a few, you will liaison with Sales Operations, Engineering, Marketing, Experience Center, Vehicle Servicing and many other teams. 

Enter Details

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