You’ll be Aligned with: Associate Manager-Customer Service
You’ll be a member of: Customer Service team
What you’ll do at Ather:
Respond and Resolve customer queries through calls and e-mails.
Deliver great customer experience resulting in Customer delight.
Liaison with other teams to help customers progress smoothly through the Sales Process.
Primary owner of consumer experience right from product queries to troubleshooting for your set of customers.
Own end-to-end ownership experience for a limited set of customers.
Understanding customer concerns and help your set of customers with the servicing requirements of their vehicles.
Managing customer subscription accounts.
Building a rapport with timely follow ups and sharing best practices with customers
Here’s what we are looking for:
Great communication skills in English is non-negotiable. Fluency in Hindi and regional language will be good to have.
Presence of mind, at all times. While it may sound relatively easy and an omnipresent quality, a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
Your job is not just to troubleshoot but to make every interaction a great experience.
You should have a love for automobiles. When you are passionate about the product the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have.
You bring to Ather:
A graduate degree in any field would work fine.
You’ll be collaborating with:
Being a part of the support team, you will be required to closely work with a lot of teams at Ather. To name a few, you will liaison with Sales Operations, Engineering, Marketing, Experience Center, Vehicle Servicing and many other teams.