AtherStack FAQs

You can easily download the Ather App from this link or your smartphone's official app store.

For Android Users:

1. Open the Google Play Store on your device.
2. Search for "Ather".
3. Tap ‘Install’ to download and install the app.

For iOS (iPhone) Users:

1. Open the Apple App Store on your device.
2. Search for "Ather".
3. Tap ‘Get’ to download and install the app.

• For Ather Vehicle Owners: You can log in directly using the registered mobile number you provided at the time of your vehicle purchase. When you enter it, you will receive an OTP (One-Time Password) to verify your account.
• What if I don't know my registered mobile number? If you are unsure which mobile number is registered with your account or if you no longer have access to it, please reach out to [email protected] for assistance with updating your details.

To ensure the best performance and compatibility, your smartphone should meet the following minimum requirements:

Android: Android OS version 10 or newer.

iOS (iPhone): iOS version 16 or newer.

Yes. The Ather App supports multi-device login. You can sign in with your registered account on multiple smartphones simultaneously, allowing you and your family members to access the app's features from different devices.

No, it's up to you. But if you want to unlock your Ather's full potential, you'll need Ather Connect. You don't want to miss out on Find My Scooter, OTA updates that add new features and keep improving your scooter, Call and Music Controls and so much more.

Currently, we don't have this facility. Once subscribed, your Ather Connect™ plan will be valid for exactly 3 months, 1 year or 3 years, depending on the duration you choose while subscribing.

Yes, you can. We'll take the credit(s) too.

There's more to Ather Connect™ than just internet access. It enables additional features and benefits such as Theft and Tow detection, Google Maps navigation and more.

If you've bought a new Ather Scooter with AtherStack Pro, you'll receive 3 year of complimentary Ather Connect. If you wish to continue using Ather Connect features post that, you will need to subscribe.

Ather Connect™ is a connected platform that unlocks a whole lot of smart features. It is designed to give you a riding experience that's smarter than ever. Just a couple of features can't match up to the world of intelligence it opens you up to.

Currently, we only offer quarterly, annual and 3 year plans.

Sorry, you can only do that the next time you're subscribing.

We don't have the option to downgrade a plan. But we're sure you will continue to find great value with the plan you have chosen.

Nope. What you see is what you pay (inclusive of GST).

You miss out on a ton of nifty features and benefits such as Google Maps navigation, Find My Scooter, Call and Music Control, and more. But you still have a top-of-the-line performance scooter, so warp away!

Both, Ather 450 and Rizta are powerful, smart and connected electric scooters. Ather Connect™ unlocks a whole lot of smart features: dashboard navigation, over-the-air upgrades with fixes and new features, and statistics that are synced to your phone to improve your ride. All of these are activated through the in-built 4G sim, which is ultimately, a recurring cost. The Ather Connect™ subscription plan is designed to suit heavy to light users, but isn't a must-have. It’s your call whether to opt for it or not.

Pricing is subject to change. We strongly suggest you subscribe now to make the most of the discounted offers.

Once paid for, it should be activated in a couple of minutes. If it doesn't, reach out to our customer service helpline.

Reach out to us via email or phone. We're more than happy to answer any questions you still have.

You can subscribe to Ather Connect™ at any point. You tell us when, and we'll make your rides smarter.

It’s a fairly simple procedure to deactivate your Ather account on the mobile application. You will need no more than 5 clicks to get this done. Of course, living with a smart scooter that is no longer smart will not be as simple.

1. Open up your Ather mobile app and head to the ‘Profile’ section.

2. Select the ‘Settings’ option.

3. Go to the section titled ‘Manage Account’

4. You’ll see a set of TnCs related to deactivation. Once you’ve read through them, just select the option to ‘Deactivate’

5. Feel sad that somewhere, a group of Ather software engineers will be dropping everything they are doing to conduct a root cause analysis about why you’re deactivating your account.

It’s a breezy process that requires no more than 5 clicks. But be warned, making your scooter less smart will not be a breezy experience at all.

1. Open up your Ather mobile app and head to the ‘Profile’ section.

2. Select the ‘Settings’ option.

3. Go to the section titled ‘Manage Account’

4. You’ll see a set of TnCs related to deactivation. Once you’ve read through them, just select the option to ‘Delete’

5. Feel sad that somewhere, a product analyst will start crying while adding one more number to the ‘users deleted column’ during their next product metrics review.

The account deactivation and deletion requests are applicable to your Ather Energy mobile application only. Your scooter data is handled separately.

For deactivation, any data previously collected will remain, but no new data will be collected while your account is deactivated. For deletion, all previously collected data is erased.

• We collect your user name, phone number, email address for identification and account safety.
• When permitted by you, your device location is collected to enable Ather Grid recommendations to help you navigate to and find your scooter, and to help plan your trips.
• Some data like your tyre pressure, if you have TPMS installed, and your riding history is sent to your app so that you can take calls on how to manage your tyre pressure and riding style for optimum experience on your Ather scooter. 

• On deactivation and deletion of your account, we will stop collecting the aforementioned data, except data required for your identification. The app will revoke all permissions you granted it to access your device’s Bluetooth, Camera, Microphone, Contacts, Phone Storage, and SMS, which are required for you to use integral features of your smart scooter, such as sending location received on WhatsApp to the scooter, receiving calls and controlling media through your scooter dashboard, and uploading documents and saving locations which can be accessed on your scooter.
• Some smart features on your scooter may be impacted, but you will be able to ride your Ather scooter as you did.

If you have an ongoing Ather Connect subscription, it will continue to be active and expire as per its original deadline. You will be able to enjoy your Ather Connect features on the Ather App and your smart scooter when you reactivate your app account. For deleted accounts, the subscription will elapse. 

If you have Ather Credits, they will continue to remain valid and expire as per their original deadline. You will be able to enjoy your Ather Credits on the Ather App when you reactivate your app account. However, for deleted accounts the credits will elapse.

Note: Ather Credits expire after 180 days of account deactivation

Don’t worry! Even while you’re away, you will be able to access our Customer Support when in need. You can reach out to them on [email protected] or by calling +91 7676 600 900

Well, we’ll be happy to welcome you back! Just open your Ather App, use your login credentials and proceed with the next steps to have your account reactivated. 

For deleted accounts, you will have to sign up again. 

Only when you have pending payment charges against the credits extended to you for charging on Ather Grids. You will be able to proceed once you clear the charge.