Vehicle topics

Charging

  • How much time does it take to charge an Ather scooter?

    It takes about 5 hours to charge the Ather 450 to 100% with Ather Dot, the home charger. Plug it in before you hit the bed for a fully charged vehicle in the morning! Every Ather Grid location has a fast charging point that charges at the rate of 1 km/min i.e. 15 mins of charging helps the scooter gain 15 km.

  • How much does it cost to charge the Ather 450?

    Ather Dot -the home charger consumes around 3 kWh of electricity to fully charge an Ather 450. Depending on the cost of electricity per unit, one full charge may cost anywhere between ₹15 - ₹24. However, under the Ather One plan, this charging cost gets reimbursed in your wallet every three months, just one of the many benefits of the subscription plan.

  • Does Ather Dot allow fast charging?

    Ather Dot - the home charger has been designed to let your vehicle charge overnight, while it’s lying idle in your parking lot for almost 6-8 leisurely hours. This is because fast charging frequently can have an adverse effect on the battery. The purpose of a fast charger at public locations is to let you stop by, and quickly top-up your vehicle, on your way; if at all the need arises.

  • How to install Ather Dot? Do I have to pay for the installation?

    Ather Dot - the home charger can be installed by any professional electrician. A step-by-step installation guide that comes along with the charger, gives detailed instructions to make it easy to install. If you would like us to install it for you (we recommend this), the standard installation would cost ₹1800 incl. of GST. Additional charges may apply for non-standard installation scenarios. (Please note that the standard cost of installation is being waived off for Chennai customers with Sep 2019 and Nov-Dec 2019 as their delivery timeline.)

  • What do you mean by standard installation and non-standard installation?

    Standard installation:When your parking spot location is such that the length of wiring from your meter to the parking is around 5 m, it's a standard scenario for installation. The cost of cable, conduit and labour comes up to ₹1800 incl. of GST.

    Non-standard installation: In case the distance between your parking spot and the meter is higher, and it demands wiring exceeding 5 m, it's a non-standard scenario for installation. In this case, we charge on actuals i.e.extra wire, routing and the labor. Here is the cost for any extra work.

    Cost of cable with conduit: ₹150 / extra meter
    Cost of cabling without conduit: ₹90 / extra meter
    New earthing connection: ₹3000 / pit
    Load extension: Varies by area & load

  • What kind of an electrical power socket would be compatible with Ather Dot - the home charger?

    Ather Dot would be compatible with a 16 A socket, and through means of an adapter, with a 5 A socket as well

  • Can I install Ather Dot outdoors, in the open?

    It's designed and tested for usage in an enclosed space. But, it could be used outdoors with proper precautionary accessories to ensure safety, which can be recommended by our electricians.

  • Why am I offered an Ather Dot (home charger) with my Ather 450 instead of a portable charger that offers me flexibility of carrying it around, and allows me to charge anywhere?

    Yes, we agree that the portable charger gives you the flexibility of charging anywhere. But that might not be the only thing that should guide your choice of a charging solution.

    Both the home charger and the portable charger have been designed keeping in mind different needs and two kinds of vehicle users. The former suits the one who has a designated parking space, has easy access to Ather Grid (our public charging network) and travels say 45-50 km on an average. And the portable charger is for someone who may not have an allotted parking spot, travels longer distances, and may find it difficult to spot Ather Grid (network of charging points) on the everyday route. Having said that, the home charger is designed for overnight charging, and offers a far better experience. It has the following safety features:

      - It is water resistant that lets you charge even during rain showers
      - Auto authentication prevents power thefts from your meter
      - Auto cut-off to deal with power fluctuations
      - quipped with control pilot to keep a check on earthing

    Also no lugging around the charger, because overnight charging should be enough. And the fact that there is an Ather Grid within 4 km distance from wherever you are should eliminate the need to go hunting for a socket/plug-point with a portable charger in your boot. Saves time, saves effort.

    Things to keep in mind while using the portable charger: Most of the sockets around do not meet the safety standards; hence the portable charger might reject quite a few of them, as the safety of the battery is of utmost importance.

      - Should not be used to charge vehicle when it’s raining
      - The open socket at your parking spot could lead to power theft
      - Lacks Control Pilot that keeps a check on earthing

    Hope this answers your question :)

  • I stay in a rented apartment / house. What if my landlord or residents association does not agree to install the charger?

    This is a valid concern, but not really as big a phenomenon as might be perceived. Among the installation audits that we have carried out, very few have had permission issues from the landlord or the society. We've had instances where, after some initial hesitation, permission has been granted. In cases where the concerned parties have some apprehension, you could make a case for installation to your landlord or society by encouraging them to go through our FAQs document addressing common concerns.

    Installation process
    Also just for your understanding the regular installation involves minimal drilling. It just requires four small 1-inch diameter holes for mounting the point and standard drilling holes for wire routing, which is a regular practise and damaging in no way. We can assure that there is no need to worry since the installation / uninstallation procedure is simple enough for any electrician to perform.

  • How big is Ather Dot - the home charger?

    Ather Dot is close to the size of an everyday backpack.

  • What do the different colors of the LED lights on Ather Dot mean?

    Ather Dot - the home charger talks through the LED light. Here's what different colours on the charger tell you

    Solid green light:When not connected to the vehicle - the charger is healthy and available for charging. When it is connected to the vehicle - Charging is complete.
    Blinking green light: Charging is in progress.
    Solid red light:Fault in the home charger. Please contact customer support team to report this issue.
    Solid amber light: The home charger software is being updated over the air.

  • If I relocate, would you help me re-install the home charger ?

    You could carry your home charger along with you, wherever you go. It can be installed by any trained electrician using the step-by-step guide that comes along with the charger. But, just one thing to remember, if you are moving to a place that's not on the list of our serviceable zones, we might not be able to help you with any kind of service and maintenance of the charger, and the vehicle.

  • What is the standby power consumption of Ather Dot? What will be the impact on my monthly electricity bill?

    Ather Dot hardly consumes 6 watts of electricity, while on stand by. So, over a month's time it would add about ₹50-60 to the bill.

  • In Bengaluru, can an Ather 450 be charged at BESCOM charging points?

    Not really, it is not possible to charge Ather 450s at BESCOM charging points without an adaptor. Ather Grid is free for all Ather customers till 31st Dec, 2019, till then every owner can conveniently charge at the AtherGrid locations. We will certainly consider working on an adaptor, if we see the volume of requests increasing.

  • Can my friend use my home charger allocated to charge his Ather 450?

    You can place a request with the customer support team to allow access to your friends’ vehicle, while we figure out a permanent mechanism that allows this control to lie with the user.

  • Is my home charger a part of the Ather Grid?

    The home charger that we will be setting up at your place is specifically for your vehicle. It won’t be a part of the Ather Grid as this is our public charging network.

  • Can Ather Dot - the new home charger charge both the earlier, and the new Ather 450s?

    Ather Dot can be used to charge all the Ather 450s.

  • Can the earlier home charger be used to charge all the Ather 450s?

    The earlier home charger is only compatible with the earlier set of Ather 450s.