Question 1

How do I purchase the Ather 450X?

Accepted Answer

You would first need to reserve by booking one at a fully refundable amount of ₹ 2 500. Your order would then be created. Depending on your order’s sequence in the queue and our delivery schedule, you will be notified via email or call whenever your order is ready for purchase completion. The booking token money will be adjusted against the final amount you pay to complete your purchase.

Question 2

How do I check the status of my order?

Accepted Answer

Once you’ve booked, you can sign up to activate your Ather account. All details about your order will be available on the dashboard. Remember to use the same email ID and phone number that you used to book when you sign up.

Question 3

Will I get a FAME II subsidy on purchasing the vehicle?

Accepted Answer

Yes, Ather 450X is FAME II compliant and is eligible for a subsidy of ₹ 22 485. This amount has already been applied to compute the ex-showroom price communicated on the website. Additionally, Ather 450X will also be eligible for state government subsidies pertaining to electric vehicles. For instance, in Delhi, an additional subsidy of ₹ 18 300 will be applicable.

Question 4

Is the ex-showroom price inclusive of FAME II subsidy or exclusive of FAME II subsidy?

Accepted Answer

The ex-showroom price communicated on the website is inclusive of FAME II subsidy, other subsidies applicable, and GST. It does not include registration fees, road tax, and insurance.

Question 5

Do you offer loan and lease options for Ather 450X?

Accepted Answer

Yes, we have multiple loan partners on borad. And yes, we do offer the lease option across all cities, you can find more details under the pricing section on our website.

Question 6

I would like to buy more than one scooter from my booking registration, is it possible?

Accepted Answer

For every scooter, you need to make a separate booking. We haven't placed any restriction on the number of bookings per person. However, do note that any person can only avail the FAME II subsidy once since it’s linked to one’s Aadhaar ID.

Question 7

My booking was made in a different name, I want to purchase the vehicle in a different name, how do I do it?

Accepted Answer

After you've made your booking, you can change your ownership details by getting in touch with our customer support team (for Bengaluru and Chennai) or our dealer partner (for other cities), unless your full payment has been made. Once invoiced, ownership details can only be changed at the time of resale.

Question 8

I've heard that electric scooters don't require me to have a license to ride them. Why do I need a license to ride Ather 450X?

Accepted Answer

The electric scooters that run on a 250 W motor and the ones that have a top speed of 25 km/h do not require a driver's license or number plate registration. However, the Ather 450X is significantly more powerful with a top speed of 80 km/h. Therefore, driver's license and number plate registration are mandatory to ride it. So, if you're thinking of gifting this to your 16-year-old daughter or son, you would have to wait for another couple of years :)

Question 9

Is there an exchange offer to trade the older version with new generation vehicles?

Accepted Answer

Of course! You can always trade in your two wheeler with an Ather scooter. Visit your nearest EC to know more about exchange bonus and other offers.

Question 10

Is the cost of owning an Ather 450X comparable to a petrol scooter?

Accepted Answer

A typical petrol scooter incurs a cost of ₹2.2/km whereas the Ather 450X costs ₹0.2/km. This means if you ride the scooter for 100 km a week, you save more than ₹ 10 000 on fuel every year. So, the more you ride, the more you save. While the upfront cost of owning an Ather 450X may be higher than a comparable petrol scooter, the daily savings with an Ather, will easily cover for that difference.

Question 11

1. Ather TPMS

Accepted Answer

Question 12

How does Ather TPMS improve my scooter’s performance?

Accepted Answer

Ather TPMS is a pair of sensors that alerts you when the tyre pressure is high or low. Maintaining the ideal tyre pressure improves range, suspension response & overall ride quality.

Question 13

How is an internal TPMS different from an external one?

Accepted Answer

Internal TPMS
- Actual tyre pressure readings
- Higher accuracy, sturdy & safe
- Need not be reset after tyre rotation and/or inflation

External TPMS
- Lesser accuracy, and prone to damage & theft
- Must be reset after every tyre rotation and/or inflation

Question 14

How does low tyre pressure impact my scooter’s range?

Accepted Answer

Maintaining the ideal tyre pressure is a key factor in achieving optimum range. With every drop of 2 PSI units in pressure, the range tends to reduce by 2-3%.

Question 15

When getting my tyres changed, what happens to the TPMS?

Accepted Answer

TPMS is fitted under the rim of the tyres and it does not have to be moved during a tyre change. However, for a rim change, TPMS has to be fitted to the new rims.

Question 16

How much does the Ather TPMS cost?

Accepted Answer

The price of Ather TPMS is ₹ 4 999 inclusive of GST. The cost of installation is on us.

Question 17

Does the TPMS work with the Ather 450X even without upgrading to Pro

Accepted Answer

All the smart features, including TPMS gets unlocked when you upgrade to Pro.

Question 18

Can the Ather TPMS be installed on other electric or ICE scooters?

Accepted Answer

No, the accessory is compatible with the Ather 450X, when you upgrade upgrade to Pro.

Question 19

How long will the battery on the TPMS ideally last for?

Accepted Answer

TPMS has a non-replaceable battery, and is expected to last for 3-5 years. It’s covered under a 1 year warranty from the date of installation.

Question 20

What happens to the TPMS during wheel rotation?

Accepted Answer

The TPMS sensors will be paired again at the service center after the wheel rotation.

Question 21

How long will it take to install TPMS on my scooter?

Accepted Answer

It usually takes around 4-6 hours for the installation. There could be slight delays based on resource availability. Kindly check with your service center for an accurate timeline.

Question 22

Can I pick up the TPMS from any Ather Space?

Accepted Answer

While we’re trying to ensure TPMS is stocked across all locations, reach out to your Ather Space to get a confirmation on the availability.

Question 23

Can I get the TPMS installed at a local service center of my choice?

Accepted Answer

TPMS is an internal accessory and you should only get the installation done at an Ather authorized service center. Also, the 1 year warranty will be void, if the installation is done anywhere else.

Question 24

How can I claim warranty for TPMS if there’s an issue within 1 year of purchase?

Accepted Answer

All you need to do is share the invoice and we will take care of the rest. Read the terms & conditions for TPMS.

Question 25

My scooter is eligible for the buyback policy, will TPMS be considered as well?

Accepted Answer

The buyback policy is only applicable for the scooter and does not cover any other additional accessories like TPMS.

Question 26

What happens when one of the TPMS sensors is damaged? Will I have the option to purchase a single unit?

Accepted Answer

In case of any damage to a TPMS sensor, both sensors have to be replaced. Ather TPMS can only be bought in pairs.

Question 27

Will I get free pick up & drop for TPMS installation if I have Ather Assure subscription?

Accepted Answer

Ather Assure service plan doesn't cover the pick up and drop for the installation of accessories. If you would like us to pick-up & drop off your scooter, it can be done at an additional service charge of ₹ 500 + GST.

Question 28

When riding with a flat tyre, will the TPMS be damaged?

Accepted Answer

It is generally not advisable to ride a scooter with flat tyres due to safety reasons. It can also damage the rim of the wheels and the TPMS.

Question 29

If I take an Ather 450X on lease, will TPMS be already installed on the scooter?

Accepted Answer

TPMS is an additional accessory that a customer can choose to install. This will not be included in the leasing plan & will have no effect after the lease term ends.

Question 30

2. Ather side step

Accepted Answer

Question 31

What is so different about the Ather side step?

Accepted Answer

Unlike usual side steps, it’s built keeping in mind the vehicle design. For once it looks good and performs great.
Seamless design: Blends with the vehicle
Super sturdy: Single cast aluminum structure
Great grip: Premium rubber surface for firmer sole grip
Hands-free opening and closing: High quality bi-directional spring. Never use your hands, ever

Question 32

I have an Ather 450X, can I get the side step installed?

Accepted Answer

It’s only compatible with Ather 450X and Plus Gen 3 and future versions. We had to make physical changes in the vehicle to accommodate the side step.

Question 33

How much does the Ather side step cost?

Accepted Answer

It’s ₹ 2 199 inclusive of GST and installation cost.

Question 34

Is it possible to get the Ather side step fitted from a local garage?

Accepted Answer

Our original side step is available only in Ather experience centers and service centers. Your scooter is best in our hands, so we would never recommend that. But if you absolutely wish to, yes it is possible. However, it would void the warranty.

Question 35

What is the warranty of the Ather side step?

Accepted Answer

It’s a one year warranty from the date of invoicing.Take a look at the terms & conditions. for Ather side step

Question 36

How do I claim the warranty?

Accepted Answer

You just need to share the invoice, we’ll take it up from there.

Question 37

Where can I buy the Ather side step?

Accepted Answer

It’s available at all Ather experience centers and service centers.

Question 38

3. Ather Helmet

Accepted Answer

Question 39

How do I know which helmet size fits me the best ?

Accepted Answer

Well, your ideal helmet size will be based on the form of your head. You can refer the following to understand the sizing better - M - 570mm, L - 580mm & XL - 600mm.
A comfortable and right fit helmet is a must for safe riding.

Question 40

What sizes are available for the helmets?

Accepted Answer

Ather helmets come in 3 comfortable sizes - M, L & XL.

Question 41

Which tests do the Ather helmets go through?

Accepted Answer

IMPACT ABSORPTION TEST - Determines the impact energy that a helmet can absorb when dropped from a certain height.
RIGIDITY TEST - Determines the rigidity of the shell of the helmet by measuring the deformation of the helmet shell when progressively more load is applied up to a set limit.
RETENTION TEST - Determines the dynamic displacement, residual displacement and damage to the retention system in order to assess the suitability of the helmet.

Question 42

What is the warranty on Ather helmets ?

Accepted Answer

Ather helmets come with a warranty of 2 years from the date of purchase. Read the [T&C](https://assets.atherenergy.com/terms-and-condition-helmets.pdf) for Ather helmets.

Question 43

How will I claim the warranty?

Accepted Answer

Simply produce the invoice at your nearest Ather experience center and we’ll take it from there. Read the terms & conditions for Ather helmets.

Question 44

Where can I buy the Ather helmets?

Accepted Answer

Ather helmets are available at your nearest Ather Space. While we try to ensure a steady supply across our network, please check with your Ather Space for stock availability before dropping by to get one.

Question 45

What are the USPs of Ather helmets?

Accepted Answer

- Superior quality visor tested under extreme road conditions
- Water tight interface visor, well suited for wet & rainy conditions
- Detachable visor - Easy quick cleaning & replacement
- UV resistant, long-lasting polyurethane paint finish
- Single hand ease of operation - One large top vent in half face. One large top & front switch in full face helmet
- Plush lycra interiors, breathable padding & superior cheek foam for better comfort & longer life
- ISI (IS: 4151) certified

Question 46

How much do Ather helmets cost?

Accepted Answer

Ather helmets are available in two styles and are priced at:
Half-face helmet - ₹ 2 299
Full-face helmet - ₹ 2 999

Question 47

4. Ather Frunk

Accepted Answer

Question 48

What is Frunk?

Accepted Answer

It is a first of its kind front storage solution designed for Ather Scooters in collaboration with Wildcraft.

Question 49

What are the key features of the Frunk?

Accepted Answer

**Quick access:** - 14L storage capacity with added compartments for water bottle and sunglass - Exclusive water resistant compartment for mobile phone **Zero compromise on leg room:** - Designed to seamlessly integrate with the vehicle, with zero ergonomic hindrance - Modular capacity for adaptive storage (or) Expandable storage with two side zippers **Premium quality:** - Made of 100% polyester Ripstop material for Abrasion & tear resistance - Water Resistant under heavy rainfall* (*Tested under rainfall conditions of 100 mm for 1 hour) - Reinforced panel backing constructed for extra strength - Padded layers for added protection - Designed to withstand 5kgs under all terrain rides

Question 50

How much does the Frunk cost?

Accepted Answer

It’s ₹ 2 999 inclusive of GST and installation cost.

Question 51

What is the warranty on Frunk?

Accepted Answer

It comes with a 1 year manufacturer warranty. Here are the [T&C](https://assets.atherenergy.com/frunk-t&c.pdf)

Question 52

How do I claim the warranty?

Accepted Answer

You just need to share the invoice, we’ll take it up from there.

Question 53

How do I clean the Frunk?

Accepted Answer

You can wipe it clean with a cloth or can just empty it and wash it with your scooter, it has drain holes which will let the water seep.

Question 54

I own an Ather 450, will the Frunk be compatible for me?

Accepted Answer

Absolutely, the Frunk is compatible with all Ather scooters.

Question 55

Where can I get it?

Accepted Answer

Ather Frunk is available at your nearest Ather Space & Service centres.

Question 56

Can I install it myself or from a local garage?

Accepted Answer

Your scooter is best in our hands, so we would never recommend that. Moreover, the product installation is complementary. But if you absolutely wish it is possible.

Question 57

What is Ather Battery Protect?

Accepted Answer

Ather Battery Protect is a one-of-a-kind comprehensive 5 year warranty plan that extends the battery’s manufacturer warranty of 3 years by an additional 2 years. In total, you get 5 years of warranty coverage and complete peace of mind. Ather Battery Protect comes along with the Ather 450X, when you upgrade to Pro, it cannot be bought separately.

Question 58

What are the features of Ather Battery Protect?

Accepted Answer

Ather Battery Protect covers the battery for a total of 5 years. It’s the first and only warranty in the industry to cover not just battery failures, but degradation too. - The battery is guaranteed to stay above 70% State-of-Health till the end of the 5th year, else, it will be replaced. - Any and all battery defects (cell, electrical, electronic, BMS etc.) are covered under Ather Battery Protect. - Idle state assurance: no claim rejection due to deep discharge of battery cells when the scooter is left uncharged or in an idle state over an extended period of time. - No upper limit on the claim amount.

Question 59

How can I purchase Ather Battery Protect?

Accepted Answer

Ather Battery Protect can't be bought separately. It comes along with the Ather 450X, when you upgrade to Pro.

Question 60

What is the coverage period of Ather Battery Protect?

Accepted Answer

Ather Battery Protect coverage lasts up to a total of 5 years or 60,000 km, whichever comes first (Enabled only with the Pro Pack)

Question 61

What is covered under Ather Battery Protect?

Accepted Answer

Ather Battery Protect will provide replacement or repair of the batteries that are damaged due to manufacturing defects, workmanship errors or if the battery’s State-of-Health falls below 70% within the coverage period. This is free of cost inclusive of labour charges.

Question 62

What is not covered under Ather Battery Protect?

Accepted Answer

Here are the things not covered under Ather Battery Protect: - Damages caused due to customer negligence (except for deep discharge of battery cells due to the vehicle being in idle state). - Any modifications/alterations made to the battery will void the warranty. Deletion or alteration of VIN (Vehicle Identification Number) and BIN (Battery Identification Number) would not be covered. - Situations such as theft, abuse, accident, flooding, fire etc. are not covered under the plan. - Battery's natural wear and tear or any physical damage in parts & conditions is also excluded. For more details refer to Ather Battery Protect Terms & Conditions.

Question 63

Is Ather Battery Protect transferable?

Accepted Answer

Yes. In case of sale of the scooter to another person, the Ather Battery Protect policy will be transferred to the new owner.

Question 64

How can I register a claim under Ather Battery Protect?

Accepted Answer

Just bring your scooter to the nearest Ather service center and state your battery concerns. If the issue is covered under Ather Battery Protect, the service center will check for validity & applicability of the same. Once verified, we will repair or replace the relevant part, free of charge.

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