Charging network

Ather Grid app account deletion

Payments

Partners

Ather 450 Series

Purchase

Charging

Ather Roadside Assistance

Ather Connect

Accessories

Ather Merchandise

Credits

Eight70 Warranty

Ather app deletion or deactivation

Ather 450 Apex

Vehicle Warranty

Charger Warranty

Battery Warranty

Ather Care (AMC)

faq-page-toggler

Subscription

Ather Service Subscripton Terms

On receiving your response to this message, we shall assume your willingness to celebrate and share your extraordinary feat with the Ather community and other media platforms. You agree to our <a target="_blank" rel="noopener noreferrer" href="https://www.atherenergy.com/policy">privacy policy</a> and confirm that Ather Energy Limited (formerly known as Ather Energy Private Limited) or our authorized partners may collect your personal information including, name, e-mail ID, phone number and date of birth in relation to making necessary arrangements for Ather Community Day.

Ather Unlocked Terms & Conditions

Please use combination of last 4 digits of your Vehicle Identification Number(VIN) and Registration number (As written on your registration certificate) to check your eligibility. You can search for your eligibility status with your details <a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/charger-refund-status.pdf">here</a>.

How to check the eligibility?

If you see your vehicle details matching the criteria mentioned above, then request you to contact Ather Customer Care by emailing <a href="mailto:charger.refund@atherenergy.com" target="_blank" rel="noopener noreferrer">charger.refund@atherenergy.com</a> along with supporting documents (Charger Invoice, Vehicle Invoice, Registration Certificate and copy of Cancelled Cheque). Our customer care representatives will be happy to assist you with the refund process.&nbsp;For customers who possess a charger invoice but are unable to locate their vehicle details in the above link, a refund request along with supporting documents (Charger Invoice, Vehicle Invoice, Registration Certificate and copy of Cancelled Cheque) can be submitted via email to <a href="mailto:charger.refund@atherenergy.com">charger.refund@atherenergy.com</a>. Our customer care team will then guide you through the process.

How to process claim request?

Ather Energy Limited values its customers and invites all eligible customers who have not yet claimed their off-board charger refund amounts.In the last more than a year, Ather has made best efforts to reach out to every single eligible customer and successfully processed the claims of approximately 93% of total eligible customers. However, there are still a few who have yet to submit their details for the refund.Ather has issued a public notice in leading newspapers requesting all customers with pending charger refunds to claim them within three months from the date of publication. You can access the public notice <a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Ather-Charger-Refund-Notice.pdf">here</a>.

Charger refund

Check Your Charger Refund Status

Warranty

Ather Warranty policy

Manufacturer:Ather Energy Limited (Formerly known Ather Energy Private Limited) 3rd Floor, Tower D, IBC Knowledge Park,&nbsp; Bannerghatta Main Rd, Bengaluru, Karnataka, India 560029 www.atherenergy.com, T: +91 76766 00900 Customer Care Contact: Manager Customer Services&nbsp; Ather Energy Limited Address &amp; Phone: Same as above Email: customercare@atherenergy.com

Accessory Supplier Information

As per the requirements of Bio-Medical Waste Management Rules, Ather Energy is tracking day to day basis bio-medical waste generation at the occupational health centre of the manufacturing plant and monthly record is displayed in the company website.<ul style="list-style-type:disc;"><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio_Medical_Waste_Register.pdf">September 2023</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical_Waste_Oct'23.pdf">October 2023</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio_Medical_Waste_Nov_2023.pdf">November 2023</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Biomedical_waste_annual_report_Vehicle_plant_2022.pdf">Annual Report - Vehicle Plant 2022</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Biomedical_waste_annual_report_Battery_Plant_2022.pdf">Annual Report - Battery Plant 2022</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio_Medical_Waste_December_2023.pdf">December 2023</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio_Medical_Waste_January_2024.pdf">January 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio_Medical_Waste_Feb_2024.pdf">February 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio_Medical_Waste_March_2024.pdf">March 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://storage.googleapis.com/atlas-cms-assets/Annual-Report-Vehicle-Plant-2023.pdf">Annual Report Vehicle Plant 2023</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://storage.googleapis.com/atlas-cms-assets/Annual-Report-Battery-Plant-2023.pdf">Annual Report Battery Plant 2023</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://storage.googleapis.com/atlas-cms-assets/April-2024.pdf">April 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://storage.googleapis.com/atlas-cms-assets/May-2024.pdf">May 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://storage.googleapis.com/atlas-cms-assets/June-2024.pdf">June 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-July-2024.pdf">July 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Aug-2024.pdf">August 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Sept-2024.pdf">September 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Oct-2024.pdf">October 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal%20Data-Nov-2024.pdf">November 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Dec-2024.pdf">December 2024</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Jan-2025.pdf">January 2025</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/BMW-Form-4-VP-FY-24.pdf">Form 4 FY 24-25</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/BMW-Form-4-Acknowledged-Copies.pdf">Form 4 FY 24-25 Acknowledged</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Feb-2025.pdf">February 2025</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://media.atherenergy.com/Bio-Medical-Waste-Disposal-Data-Mar-2025.pdf">March 2025</a></li></ul>

Bio-Medical Waste Register

The domain <a target="_blank" rel="noopener noreferrer" href="https://www.atherenergy.com/">www.atherenergy.com</a>, <a target="_blank" rel="noopener noreferrer" href="https://forum.atherenergy.com/">forum.atherenergy.com</a>, <a target="_blank" rel="noopener noreferrer" href="https://app.atherenergy.com/login">app.atherenergy.com</a> (hereinafter referred to as "Website" / “application” / “forum”) owned and managed by Ather Energy Limited (formerly known as Ather Energy Private Limited), a private limited company, incorporated and existing under the laws of India and having its registered office at 3rd Floor Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka 560029 and Corporate Identification Number is (CIN) U40100KA2013PLC093769 (hereinafter referred to as “Company”)

About Us

<div class="raw-html-embed"> Summary: This covers all the terminology that will be used in the rest of the document. </div>Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website/ application/forum, You shall be subject to the policies that are applicable to the Website/application/ forum for such transaction. By mere use of the Website/Applications/Forum, You shall be contracting with Company and these terms and conditions including the policies constitute your binding obligations, with the Website/Applications/Forum. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a user of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. This Website allows the User to surf the Website. The term "We", "Us", "Our" shall mean Company.

Terms of Use

<div class="raw-html-embed">Summary: You have to be 18 years old to use this site.</div>Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Company website and shall not transact on or use the Website. As a minor if you wish to use or transact on Website, such use or transaction may be made by your legal guardian or parents on the Website. Company reserves the right to refuse You access to the Website if it is brought to Company's notice or if it is discovered that you are under the age of 18 years. By visiting Company Website or accepting these Terms of Use, You represent and warrant to Company that You are 18 years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use. You also represent and warrant to the Company that You will use the Website in a manner consistent with any and all applicable laws and regulations.&nbsp;Company reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.

Eligibility to use

<div class="raw-html-embed">Summary: You need an account to use all the features on the website. Keep your password secret and don’t lie to us!</div>The Company offers its services to different categories. Users of each of the categories are required to register themselves on the Website/Applications/Forum and make an individual account with Company in order to receive its services. Such an account is accessible by the unique username and password provided to the User by the Company when they chose to register themselves on the Website/Applications/Forum. The said username and password should be kept highly confidential and should not be disclosed to any third party. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner.You shall ensure that the Account Information provided by You in the Website/Applications/Forum's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the Services is expressly prohibited.If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).

Your use of Company Website/Applications/Forum

<div class="raw-html-embed">Summary: We have a privacy policy that explains how we use your data. You can read it here.</div>Please review our Privacy Policy, which also governs your visit to this Site, to understand our internal policies and practices. The personal information / data provided to us by you during the course of usage of www.atherenergy.com will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

Privacy and Information Protection

<div class="raw-html-embed">Summary: Browsing our website/forum is free!</div>Company does not charge any fee for browsing the Website/forum. Company reserves the right to change its Fee Policy from time to time. In particular, Company may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Company reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

Charges for using the Website/forum

Use of application shall be chargeable and subject to applicable subscription package subscribed by You from time to time. Company reserves the right to change its Fee Policy from time to time. In particular, Company may at its sole discretion introduce new services and modify some or all of the existing services offered on the application. In such an event Company reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be notified and such changes shall automatically become effective immediately after they are notified. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

Charges for using the Application

<div class="raw-html-embed">Summary: Browsing our website is free! But you cannot use any of our content, images or any downloads to make money for yourself or anyone else.</div>Company grants you limited rights to access and make personal use of this Website/Applications/Forum, but not to download (other than page caching) or modify it, or any portion of it. These rights do not include any commercial use of this Website/Applications/Forum or its contents; any collection and use of any content, descriptions, or prices; any derivative use of this Website/Applications/Forum or its contents; any downloading or copying of account information for the benefit of a third-party; or any use of data mining, robots, or similar data gathering and extraction tools.This Website/Applications/Forum or any portion of this Website/Applications/Forum (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose.

Rights of use

<div class="raw-html-embed">Summary: This is a list of things you should not do.</div>You must not use the Website/Applications/Forum in any way that causes, or is likely to cause, the Website/Applications/Forum or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Company, are responsible for all electronic communications and content sent from your computer to us and you must use the Website/Applications/Forum for lawful purposes only. You must not use the Website/Applications/Forum for any of the following:for fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam” to cause annoyance, inconvenience or needless anxietyWe reserve the right to initiate action under applicable laws for unauthorised use, exploitation or disclosure of vulnerabilities, content of Website/Applications/Forum, customer information, etc.

Your Conduct

We have a muti-layered security controls to our Website/Applications/Forum, products and services offered by us. We investigate all credible reports of cybersecurity vulnerabilities that may affect our products or services. If you believe that you have information about a potential cybersecurity vulnerability related our Website/Applications/Forum or products or services offered by us, please notify us by sending an email to it.security@atherenergy.com.

Vulnerability

<div class="raw-html-embed">Summary: Don’t be mean. </div>All the details provided in the Website/Applications/Forum is as accurate as possible but sometimes things change and you can’t hold us to it. These rules and policies can be changed. You cannot sue us. You are okay with us getting in touch with you! And if you have questions you should email us on info@atherenergy.com

POLICIES

Our Website prohibits the use of language that is racist, hateful, sexual or obscene in nature in any form whatsoever.Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

Profanity Policy

We expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or the content (including product information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this Website/Applications/Forum, all content, information, software, products, services and related graphics are provided as is, without warranty of any kind.You hereby expressly release Company and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.Identifying any kind of vulnerability may not entail us to reward you. However, the same shall be subject to Company’s sole discretion and policies.

Disclaimer of Warranties and Liabilities

When you visit <a style="background-color:transparent;border-width:0px;box-sizing:border-box;color:rgb(0, 149, 255) !important;cursor:pointer;font:inherit;margin:0px;outline:none;padding:0px;text-decoration:none;touch-action:manipulation;transition:color 0.3s ease 0s;vertical-align:baseline;" target="_blank" rel="noopener noreferrer" href="https://www.atherenergy.com/">www.atherenergy.com</a> / forum.atherenergy.com / app.atherenergy.com or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail, SMS, WhatsApp, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail, WhatsApp or phone calls from us.

Communications

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website/Applications/Forum.

Losses

We reserve the right to make changes to our Website/Applications/Forum, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the Website/Applications/Forum, unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Alteration of Service or Amendments to the Conditions

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Events beyond our reasonable control

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Waiver

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Bangalore.IN NO EVENT SHALL ATHER ENERGY LIMITED (FORMERLY KNOWN AS ATHER ENERGY PRIVATE LIMITED) BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Governing law and Jurisdiction

If any provision of this Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Severability & Waiver Contact Information

This site is owned and operated by Ather Energy Limited (formerly known as Ather Energy Private Limited). If You have any have any question, issue, complaint regarding any of our Services, please contact <a style="background-color:transparent;border-width:0px;box-sizing:border-box;color:rgb(0, 149, 255) !important;cursor:pointer;font:inherit;margin:0px;outline:none;padding:0px;text-decoration:none;touch-action:manipulation;transition:color 0.3s ease 0s;vertical-align:baseline;" href="mailto:info@atherenergy.com">info@atherenergy.com</a>

Contact Information

All the events organized by Ather Energy Pvt. Ltd., and feedback received therein may be recorded and photographed. All rights to edit and publish the aforesaid subsists with Ather.

Photography and Videography

“The Company reserves the right to refuse permission to You to participate in any activity organized by the company, at its discretion without assigning any reasons whatsoever. Further the Company reserves the right to re-schedule, cancel or amend the terms governing activities, at its discretion without any prior written notice/intimation”.“Each order placed on this Website/Applications/Forum constitutes an offer to purchase products. Orders are subject to Company’s acceptance and may be refused at Company’s discretion.”

Right to Refusal

If you are reading this you are either sueing us or you are awesome. Anyways here is a <a href="/images/candy.png" target="_blank" rel="noopener noreferrer">candy</a>.

<div class="raw-html-embed">Summary: Cut through the jargon. We have added a summary to each section for a quick and easy read.</div>When you sign-up with us, you agree to follow the conditions listed below. The summaries are not a part of the actual policy, we have added them to make things easier to understand for you. These Terms of Use (“Terms of Use”) have been drafted in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of <a target="_blank" rel="noopener noreferrer" href="https://www.atherenergy.com/">www.atherenergy.com</a>, <a target="_blank" rel="noopener noreferrer" href="https://forum.atherenergy.com/">forum.atherenergy.com</a>, <a target="_blank" rel="noopener noreferrer" href="https://app.atherenergy.com/login">app.atherenergy.com</a>, its subdomains, Ather products and applications.

Terms

Ather Terms And Condition

Code of Ethics

Ather Code of Ethics

<p style="-webkit-text-stroke-width:0px;background-color:rgb(245, 244, 245);border-width:0px;box-sizing:border-box;color:rgb(25, 25, 25);font-family:neurial-grotesk;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:22px;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;"><a style="background-color:transparent;border-width:0px;box-sizing:border-box;color:inherit;cursor:pointer;font:inherit;margin:0px;outline:none;padding:0px;touch-action:manipulation;transition:color 0.3s ease 0s;vertical-align:baseline;" href="/whistleblower-mechanism">Whistleblower Mechanism</a><p style="-webkit-text-stroke-width:0px;background-color:rgb(245, 244, 245);border-width:0px;box-sizing:border-box;color:rgb(25, 25, 25);font-family:neurial-grotesk;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:22px;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;"><a style="background-color:transparent;border-width:0px;box-sizing:border-box;color:inherit;cursor:pointer;font:inherit;margin:0px;outline:none;padding:0px;touch-action:manipulation;transition:color 0.3s ease 0s;vertical-align:baseline;" href="/corporate-others">Others</a><a href="/corporate-others">&nbsp;</a> &gt;

Ather Corporate

Ather Credit Loyalty Program is a program that allows you to collect Credits via our referral program, as and when applicable. Ather Credits can be redeemed only against genuine Ather branded products, accessories or services/subscriptions offered for sale at Ather Outlets, Authorized Dealers Outlets and through Ather website/ application/ forum.

Overview

<ol style="border-width:0px;box-sizing:border-box;font:inherit;list-style:none;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;"><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather Credits Loyalty Program is offered at the sole discretion of the Company.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">The program is available to individuals only and is limited to one account per individual.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">The program is open to (i) an Indian Resident owning Ather Vehicle and having a valid Ather account; (ii) a natural or legal person above 18 years of age or older within the meaning of Indian Contract Act 1872 ; (iii) A person who is eligible to enter into a legally binding agreement; (iv) A person who is not barred or otherwise legally prohibited from accessing or using services of Ather under the laws of India.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Employees of Ather and Authorized Dealers as well as contractual employees will not be eligible for this program.</li></ol>

Eligibility:

<ol style="list-style-type:decimal;"><li>Ather Credits can be accrued through:<ol style="list-style-type:decimal;"><li>Referral program: Every time You refer our Company to your friend or third party (hereinafter referred as referee) for purchase of our vehicle, You will earn Ather Credits, when the referee makes a booking. The said credits can be redeemed by You when the full payment is made against the said booking by the referee.</li></ol></li><li>One Ather Credit = ₹ 1.</li></ol>

Accrual of Credits:

<ol style="list-style-type:decimal;"><li>&nbsp;Ather Credits are redeemable by following means:<ol style="border-width:0px;box-sizing:border-box;font:inherit;list-style:none;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;"><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Transaction on Ather website/Forum/Application: If you are transacting via above mentioned modes, then Ather Credits can be redeemed at the time of payment.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Transaction at Ather Outlets or Authorized Dealer Outlets: If you are transacting at Ather Outlets or at Authorized Dealers Outlets, then Ather Credits can be redeemed against eligible purchases at these outlets.</li></ol></li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather does not charge any fee for redemption of Credits.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather Credits cannot be redeemed for more than the total amount of purchase. If you have more Credits than are necessary to complete your purchase, the appropriate number of Credits shall be deducted at the time of transaction and the balance Credits shall remain in your account, subject to their validity. In the event, purchase value exceeds the number of Credits in your account, balance amount will have to be paid via payment modes prescribed by Ather.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Post redemption, You can check your Ather Credits balance by logging into your web account.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">You are solely responsible for satisfying yourself with notifications with respect to redemption of Credits. Any Credits redeemed erroneously shall not be re-credited by the Company under any circumstance.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Unauthorized use of account:- You are solely responsible for protecting your account from unauthorized use. You are responsible for keeping your username and password highly confidential and not to disclose to third party. You agree to accept responsibility for all activities that occur under your account. You will be solely responsible if your account is used by someone else on your behalf with or without your permission. If Credits that were assigned to you, are redeemed in a manner that was not authorized by you, Credits will not be replaced or re-credited.</li></ol>

Redemption of Credits:

<ol><li>Ather Credits earned &amp; unlocked prior to 01.08.2022 shall not have any expiry period and shall be valid perpetually.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather Credits earned and unlocked after 01.08.2022 shall be valid for a period of 3 years from the date of issuance of respective Credits.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Unused Ather Credits shall expire after the validity period and shall not be restored or revalidated under any circumstances.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">No request for re-issuance or revalidation of canceled or expired Credits shall be entertained</li></ol>

Validity:

<ol><li>Ather Credits cannot be sold or transferred.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather Credits are not a legal tender or a form of currency.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather Credits cannot be withdrawn or converted into cash.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Company shall issue Ather Credits Loyalty Points in accordance with Company policies and Applicable Law.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Company shall not be liable to the Customers or any other person for any incorrect information provided, any delays, loss of business, profit, revenue or goodwill, anticipated savings, damages, fees costs, expense, etc. or for any indirect or consequential loss, howsoever arising, on account of unavailability/usage of the Credit Points or otherwise.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">This Program will continue until discontinued, terminated, suspended, modified, converted to any other Program by Ather at Ather’s sole discretion.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">In the event of fraudulent, dubious or undesirable transactions, Company reserves the right to freeze accounts including reporting to authorities as may be required and as may be deemed fit and proper by the Company.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">You shall indemnify and hold harmless Company, its promoters, officers, directors, employees, affiliates, from any claims, demands, liabilities, suits, proceedings, penalties, costs or expenses of any kind (including, attorneys’ fees and expenses) arising from, or related to breach of these Terms &amp; Conditions or any violation of applicable law.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">Ather may, in its sole and absolute discretion can cancel, suspend, terminate any Customer’s participation in the Program for breach of these Terms and conditions or applicable law.</li><li style="border-width:0px;box-sizing:border-box;font-family:inherit;font-feature-settings:inherit;font-kerning:inherit;font-optical-sizing:inherit;font-size:14px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:22px;list-style:decimal;margin-bottom:10px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;">These Terms &amp; Conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Bangalore.</li></ol>

General Terms:

These Terms &amp; Conditions are legal contract (“Agreement”) between You and Ather Energy Private Limited (“Ather”/“We”/“Our”/“Us”/”Company”). You agree and acknowledge that you have read the Terms &amp; Conditions set forth below. If you do not agree to these Terms &amp; Conditions or do not wish to be bound by these Terms &amp; Conditions, you may not use the Services and/or immediately stop using the Services. These Terms &amp; Conditions do not alter in any way the terms of any other agreement you may have with us...These Terms &amp; Conditions are incorporated into our <a target="_blank" rel="noopener noreferrer" href="https://www.atherenergy.com/terms">Terms</a> available on our website. Acceptance of our Terms shall constitute acceptance of these Terms &amp; Conditions.Definitions:All terms used herein unless the context otherwise requires, will have the meanings given to such terms in the “Term of Use.”In addition:“Account” shall mean individual account created by Customer at Ather website/ Application/Forum for usage of services;"Ather outlets" shall mean Ather owned sale and service outlets;"Authorized Dealers" shall mean Ather authorized third party outlets;"Third party" shall mean any person who is not party to agreement between Ather and Customer;"Unauthorized Use of Account" shall mean a transaction made on the Account by any person or entity other than an Account User.

Credit usage policy

Ather Credits Loyalty Program

<div class="raw-html-embed">Summary: All your personal data will be kept secure and safe and we will not use it or share it illegally.</div>The purpose of this policy is to ensure that the information of / provided by any Users visiting the Website is stored in accordance with the applicable laws. The information stored in such manner shall be protected by Ather via a secure server software, which is the industry standard and among the best software available today for secure transactions.Company’s Privacy Policy explains:1. What information is collected and why such information is collected;2. How such information is used;3. How such information can be accessed and updated.Company has tried to keep the Privacy Policy as simple as possible. We value the trust You place in Us. That is the reason why We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our information gathering and dissemination practices.

1. Purpose

<div class="raw-html-embed">Summary : You will have to share some of your personal details with us to help us provide you a better experience and also, so you can use certain functions on the Website. This data will be protected but in some cases shared with third party vendors for functions like storage and processing payments. Please ensure that it is accurate and up to date.</div>Depending upon the activity you wish to carry out on the Website, the information provided to Us shall be identified either as mandatory or voluntary. An activity which requires information to be mandatorily provided shall not be engaged if You abstain from providing such information.Personal Information: This includes the information that can be used to uniquely identify or contact You. In order to avail the services provided by Us, We may collect a variety of Personal Information, including but not limited to, Your name, postal address, phone number, email address, contact preferences, etc. The term “Account” as referred to in this Privacy Policy shall mean and include the Account held by the User with Company (administered by a password) for using the services as provided by Company.The Personal Information is collected from You in a voluntary fashion when You provide your credentials on the Website managed by Us.You are required to ensure that Your contact information and preferences are accurate, complete and up to date by logging into Your Account. We shall also make reasonable efforts to provide You with the opportunity to request correction of data relating to Your Personal Information if the same is inaccurate or delete the data. Further, We may decline to process requests which We find to be contrary to the terms laid down under this Privacy Policy, Our terms and conditions (“Terms and Conditions”) or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical.Your Personal Information will be kept confidential to the maximum possible extent and used to support Your relationship with Company, to clarify any discrepancies which may arise on Your placing of an order or request, and other related functions provided by Company.By using this Website, You agree and You also acknowledge that with respect to certain activities, the collection, transfer, storage and processing of Your information may be undertaken by trusted third party vendors or agents of Company such as credit card processors, web hosting providers, communication services, and web analytic providers etc., to help facilitate Us in providing certain functions.Summary: Our Website automatically collects some data of your computer and parallel internet usage but none of these include your personal information. We use temporary cookies but these expire when you leave our Website.Non-Personal Information: Non-Personal Information is any information that does not reveal Your specific identity, such as, browser information, information collected through Cookies (defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, Our Website gathers some information automatically when You visit the URL/use applications of the Website and stores it in log files. When You use the Website and the services provided, We may collect certain information about Your computer to facilitate, evaluate and verify Your use of the Website, and the products and the services available on the Website. For example, We may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of Your computer. This information is generally collected in aggregate form, without identifying any user individually.Cookies: Cookies are pieces of information that are stored on a User’s PC when the User accesses a website. The Website may use temporary cookies to help you access some of the special functions within the database driven areas of the Website. Once you leave our Website, these cookies expire. Cookies do not collect personal identifying information about the user.

2. Information We Collect

<div class="raw-html-embed">Summary: Your data is safe with us and we do not share it with anyone, including employees and contractors unless it is absolutely critical to process any services you might have requested from us or for business, professional or technical support</div>We work hard to protect You from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. Pursuant to the same, we:1. Encrypt our services using secure server software, which is the industry standard and among the best software available today for secure transactions.2. Review our information collection, storage and processing practices, including physical security measures to guard against unauthorized access to systems.Company does not rent, sell or share Your Personal Information with third parties or non affiliated companies except to provide the services You have requested. We limit the disclosure of Personal Information to Our employees, independent contractors including vendors, affiliates, consultants, business associates, service providers and distributors of Our services, on a “need-to-know” basis, and only if the disclosure will enable that entity to provide Us with business, professional, or technical support or fulfill Your request.

3. Information Security

<div class="raw-html-embed">Summary: We will only disclose your personal information if required by the authorities, or to protect and improve our Operations or with certain affiliates who provide services like data security, customer service and more.</div>Company may disclose any information provided by You on the Website as may be deemed to be necessary or appropriate: (a) under applicable law, including laws outside Your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside Your country of residence; (d) to enforce Our Terms of Use; (e) to protect Our operations or those of any of Our affiliates; (f) to protect Our rights, privacy, safety or property, and/or that of Our affiliates, You or others; and (g) to allow Us to pursue available remedies or limit the damages that We may sustain.We may share Personal Information with other corporate entities and affiliates to:1. Help detect and prevent identity theft, fraud and other potentially illegal acts;2. Correlate related or multiple accounts to prevent abuse of Our services; and3. Facilitate joint or co-branded services that You request for where such services are provided by more than one corporate entity. We may disclose Personal Information to:3.a. Third parties in good faith, and such disclosure shall be reasonably necessary to enforce Our Terms of Use or the Privacy Policy, or to respond to claims of violation of third party rights through advertisements, postings or other content;3.b. Company’s third party providers who provide goods / services such as contact information verification, payment processing, order fulfillment, customer service, website hosting, data analysis, infrastructure provision, IT services, auditing services and other similar services to enable them to provide the relevant services.

4. Information We Share

<div class="raw-html-embed">Summary: Personal information will be retained for as long as necessary for the Company's purposes identified in the Privacy Policy / contracts / agreements at the time of collection or as subsequently authorized by the data subjects.</div>Personal information will be erased if their storage violates any of the data protection rules. Additionally, Ather has the right to retain the personnel information for legal and regulatory purposes and as per applicable data privacy laws.

5. Retention

<div class="raw-html-embed">Summary: You have the following rights and you can request for it by filling the following <a href="https://docs.google.com/forms/d/e/1FAIpQLSeKdpn2kxaWi9tLJptmjFEx3CCWvSQMvipypk13RosHea-jnQ/viewform" target="_blank"> DSR Form.</a></div>You have the right to: a. request what information we are holding of yours, how and for what purpose we are processing it. b. request for an update of data we are holding that is inaccurate and incomplete. c. request to delete the data we are holding of yours, but only in specific cases where provided by law. d. object at any time to the processing of your personal data for direct marketing purposes.

6. Your Rights

<div class="raw-html-embed">Summary: We will give you a heads up if we make significant changes to the Privacy policy but in case you use the Website despite not reading it, we will assume you have consented to the changes.</div>The User acknowledges that becoming a User of the Website and its services signifies their assent to this Privacy Policy. Company may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Company treats User's personally identifiable information, Company will display a notice on the Website or send Users an email, as provided for above. Unless stated otherwise, Company’s current Privacy Policy applies to all information that Company has about Users and their accounts. Notwithstanding the above, Company shall not be required to notify the Users of any changes made to the Privacy Policy. If a User uses the services after notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed practices.

7. Change in Privacy Policy

<div class="raw-html-embed">Summary: We are not responsible for third party advertisements and the data they collect of you.</div>Some of the advertisements You see on the Website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about You and Your online activities, either on the Website or on other websites, through cookies, web beacons, and other technologies in an effort to understand Your interests and deliver to You advertisements that are tailored to Your interests.Please remember that the Company does not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy.

8. Advertisements

<div class="raw-html-embed">Summary: Any questions?</div>In case of any complaint or grievance, the User may contact the following:Grievance Officer:&nbsp; C/o Mr. Arup Mandal,&nbsp; Ather Energy Limited(formerly known as Ather Energy Private Limited),&nbsp; 3rd Floor, Tower D IBC KNOWLEDGE PARK IBC Internal Road, Bannerghatta Main Rd, Bengaluru, Karnataka 560029&nbsp; Time: 10AM – 5PM&nbsp; Email: grievanceofficer@atherenergy.comThe Grievance Officer shall expeditiously redress the grievances, but within reasonable time as may be provided in applicable laws.

9. Questions

<div class="raw-html-embed">Summary: Don’t accept the policy if you disagree with how we will use your personal data.</div>Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the User's account and/or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. The terms in this agreement may be changed by the Company at any time. Company is free to offer its services to any client/prospective client without restriction.By registering or by using this Website, you explicitly accept, without limitation or qualification, the collection, use and transfer of the Personal Information provided by you in the manner described in this Privacy Policy.Please read this Privacy Policy carefully as it affects your rights and liabilities under law. If you do not accept the Privacy Policy stated herein or disagree with the way we collect and process personal information collected on the Website, please do not use it.

10. Disclaimer

The laws of India shall govern this privacy statement, and the courts of Bangalore, India shall have exclusive authority to hear and determine any issues relating thereto. Any applicable data protection legislation shall govern this Privacy Policy.

11. Miscellaneous

<div class="raw-html-embed">Summary: We have done a solid and cut through the jargon and added a summary to each section. When you sign up with us you are agreeing to follow the conditions listed below. The summaries are not part of the actual policy but should make them easy to understand and maybe inspire some of you to read it.</div>Ather Energy Limited (formerly known as Ather Energy Private Limited), a private limited company, incorporated and existing under the laws of India and having its Registered Address at 3rd Floor Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka 560029 and Corporate Identification Number is (CIN) U40100KA2013PLC093769 (hereinafter referred to as “Ather”, “We”, “Us”, “Company” or “Our”) is concerned about the privacy of the users (hereinafter referred to as “You”, “Your” or “User”) of its website or other Ather applications/ services (“Website”) and has provided this privacy policy statement (the “Privacy Policy”) to familiarize You with: the manner in which Company collects, uses, stores and discloses Your information collected through the Website.

Privacy policy

Ather Privacy policy

If a customer opts for a vehicle with a charging equipment installation, the booking amount is refundable till such time that the charging solution is installed. In the event the customer requests for cancellation of the booking after installation of the charging equipment by us, the customer shall not be entitled to any refunds. On such cancellation, we shall have the right to, directly or through a third party, uninstall and take possession of the charging equipment and adjust the booking amount towards deinstallation of the charging equipment. If the customer has not opted for charging equipment installation, the booking amount is refundable till the time that the customer makes the full payment for the vehicle. All eligible refunds shall be processed by us within a period of 7 working days. Please note that the Customers will be eligible for refunds only for the booking amount paid by the Customers. The Customers shall not be eligible for any refunds on payment by the Customer of the complete purchase amount towards the vehicle.

Refund policy

Ather Refund policy

Trademarks

Ather Trademarks

This is a bug bounty program known as Responsible Vulnerability Disclosure Program (herein referred to as&nbsp;RVDP or&nbsp;Program). Our Program offers an opportunity for security researchers to discover and report flaws on our platform while earning recognition and reward for their contributions. By participating in this Program, you can help us maintain the highest standards of security and make a positive impact on the safety of our services.

1. What is a Responsible Vulnerability Disclosure Program?

<ul style="list-style-type:disc;"><li>You are required to maintain the highest level of confidentiality about Ather Energy and must not publicly reveal any information about security vulnerabilities without written consent from Ather.</li><li>Please note that due to the high volume of submissions, it may take some time to process your submission and address the reported vulnerability. We are committed to acknowledging and responding to all emails/reports within 3-5 working days. We take these reports seriously and appreciate your efforts in helping us maintain the security of our systems.</li><li>The originality, quality, and content of your report will be evaluated during the processing of the submission. Please ensure that the report clearly explains the impact and exploitability of the issue, along with a detailed proof of concept.</li><li>Please ensure that any supporting materials such as proof of concept videos and scripts are not uploaded on any third-party website(s), but instead are attached directly to the acknowledgement email received from us.</li><li>You must provide additional information if requested. Failure to do so may result in the invalidation of your submission.</li><li>You must show respect for Ather's existing applications and not run any test cases that may disrupt our services.</li><li>In order to protect Ather's sensitive data and the privacy of other users, researchers should demonstrate impact in a secure manner. Researchers must cease testing and notify us immediately upon discovery of exposure of any non-public or “Personal Identifiable Information” (PII) data.</li><li>Researchers must purge any stored non-public or PII data of the organisation upon reporting a vulnerability.</li><li>If you ever find yourself unable to determine the impact without possibly having access to sensitive or production data, please let us know so that we can look into the matter on your behalf.</li><li>You must not use any automated tools/scripts as those can be disruptive or cause systems to misbehave, doing so will render your submission invalid and result in complete disqualification from this similar Programs by Ather</li><li>Even after the vulnerability has been fixed, researchers should not publicly disclose any information or data related to the discovered/reported vulnerabilities.&nbsp;</li><li>The severity, impact, and complexity of the reported vulnerability will be used to decide on the eligibility for the rewards. Eligibility for rewards and recognition is at the discretion of Ather.</li></ul>

2. Responsible Disclosure Guidelines

Please find below the list of web apps and mobile apps that are in the scope of this Program:<h4 style="line-height:1.2;margin-bottom:4pt;margin-left:36pt;margin-top:14pt;text-align:justify;" dir="ltr">3.1 Web Apps</h4><ul style="margin-bottom:0;margin-top:0;padding-inline-start:48px;"><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1"><a style="text-decoration:none;" target="_blank" rel="noopener noreferrer" href="https://host.atherenergy.com/">https://host.atherenergy.com</a></li><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1"><a style="text-decoration:none;" target="_blank" rel="noopener noreferrer" href="https://www.atherenergy.com/">https://www.atherenergy.com</a></li><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1"><a style="text-decoration:none;" target="_blank" rel="noopener noreferrer" href="https://app.atherenergy.com/login">https://app.atherenergy.com</a></li><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1"><a style="text-decoration:none;" target="_blank" rel="noopener noreferrer" href="https://gridapp.atherenergy.com/">http://gridapp.atherenergy.com</a></li></ul><h4 style="line-height:1.2;margin-bottom:4pt;margin-left:36pt;margin-top:14pt;text-align:justify;" dir="ltr">3.2&nbsp;Mobile Apps</h4><ul style="margin-bottom:0;margin-top:0;padding-inline-start:48px;"><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">Ather app</li><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">Ather Grid app</li></ul>

3. Program Scope

Here are the prerequisites to qualify for a reward or recognition:<ul style="margin-bottom:0;margin-top:0;padding-inline-start:48px;"><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">The Ather team will evaluate if the reported vulnerability has already been revealed by other researchers. Your reported vulnerability will not be taken into account if this is the case.</li><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">Adherence to our Responsible Disclosure &amp; Reporting Guidelines is mandatory.</li><li style="background-color:transparent;color:#000000;font-family:'Helvetica Neue',sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">This program is open to individuals only and not to any organisation.</li></ul>

4. Eligibility

Please report the identified bug to our Security Team by sending an email from your email address to (bug.bounty@atherenergy.com) with the subject line "Bug Bounty" and including the following details in the email. The format should be strictly followed.

5. Reporting a Vulnerability

Subject line: Bug Bounty: &lt;Vulnerability Name&gt; - &lt;Vulnerability Severity&gt;Email body:Vulnerability Information:Name of Vulnerability:Vulnerability Severity:Description of Vulnerability:Detailed Report:Vulnerable Instances (URL, IP, API or Product Name):Steps to Reproduce:Proof of Concept:Impact:Mitigation steps: &nbsp;Bounty Hunter details:Full Name:Email Address:Mobile Number:Any Publicly identifiable profile (optional): LinkedIn, Twitter, Hackerone etc.

6. Email Format of Reporting the Vulnerability:

7. Out-of-scope vulnerabilities

By participating, You hereby irrevocably agree to comply with these&nbsp;<a href="/bug-bounty-terms" target="_blank" rel="noopener noreferrer">Terms and Conditions of the Program</a>

Bug Bounty

Responsible Vulnerability Disclosure Program

Capitalized terms used and not otherwise defined herein that are defined in the Program Document or website terms and conditions shall have the meanings given such terms in the Program Document or such website terms and conditions. As used in this Agreement, the following terms shall have the following meanings:”Confidential information” shall mean all information supplied in confidence by the Company to the Participant, which may be disclosed to the Participant or otherwise acquired by the Participant during its performance under this Program including<ol style="margin-bottom:0;margin-top:0;padding-inline-start:48px;"><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">All information which a reasonable person would consider confidential under the context of disclosure or due to the nature of the information itself, and shall include technical and non-technical information, intellectual property rights, know-how, designs, techniques, plans, procedure, improvement, technology or method, object code, source code, databases or any other information relating to the Company’s product, work in progress, future development of the Company’s product.</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">Marketing strategies, plans, financial information, projections, operations, sales estimates, shareholding patterns, business plans and performance results relating to the past, present or future business of the Company, plans for products or services, and customer or supplier lists</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">The content, the technical documents and all information in relation to the Company’s product this Agreement</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">Any information which may be communicated.</li></ol>

1. Definition:

1.1. Participants: any natural person or legal entity, joint-stock company, partnership, branch, association, joint venture, consortium, incorporated or unincorporated enterprise, or Authority.1.2. The “Software” shall mean any and all software applications associated with the dashboard of the Ather`s electric vehicle along with the source code and object code form and any updates or upgrades to the “Software” which are proprietary products of Ather or licensed to us and as per Program document is eligible under this Program.1.3. “Vulnerability” means a weakness that can be exploited to have unauthorized access to a computer system or unlawful gains from such a weakness.1.4. “Vulnerability Severity” Severity of a vulnerability is determined based on security impact. Below are the severity levels for any vulnerability (a) critical, (b). high, (c) medium, (d) low.1.5. “Working Days” means any day other than a Saturday, Sunday or gazetted holidays.

In case of any breach by Security Researcher of&nbsp; rules or Terms and Conditions of&nbsp; the Program or any additional terms released by Ather, Ather may, at its sole discretion, terminate his or her participation in the Program without giving any further notice. In certain instances, any previous contributions may also be deemed invalid. Ather also retains the right to withdraw the Program at any time, without any liability or consequences.

2. Program Termination:

3.1. You shall not use the name or copyrights or trademarks of Ather for advertising or any other publications or in any other manner without the prior written consent of the Company.3.2. You shall keep in strict confidence and shall not, without the prior written consent of the Company, use for a purpose other than for the purpose of this Program or disclose to any third party any information relating to this Program, any information related to Company’s business howsoever acquired, directly or indirectly, trade secrets, the information or data received from Company or any other data pertaining to Company that may come into Your possession in any form during the course of participation for this Program including information having commercial value, any Intellectual Property of the Company including but not limited to the use of any name, copyrights and trademarks of the Company and other information of a confidential nature acquired in the course of participation for this Program (“Confidential Information”).3.3. You shall not commercially exploit or otherwise share any data including the details of Company’s customers` or users information in any form.3.4. Your obligation under this clause shall continue to survive for a period of five (5) years after the completion of your participation in this Program.

3. Confidentiality obligations 

4.1. You agree to disclose in writing to Company all notes, documents, information, documentation, improvements, works of authorship, processes, techniques, know-how, hardware, circuits, computer programs, databases, user interfaces, encoding techniques, and other materials or works of any kind that You may make, conceive, develop or reduce to practice, in connection with your participation in this Program or that result from or that are related to the Program, whether or not they are eligible for patent, copyright, mask work, trade secret, trademark or other legal protection (collectively, “Work”). All Work shall be work for hire for the Company.4.2. You cannot use any part of the details of your participation in the Program Services or use Company’s name and/or logo for the purpose of its own promotion or otherwise including but not limited to putting up, uploading and sharing any material on any website, blog, social networking sites etc. You and Company agree that, to the fullest extent legally possible, all Work will be works made for hire or commissioned Work owned exclusively by Company.4.3. Any solutions, recommendations, or suggestions that you provide to Ather through this program, will immediately become the property of Ather without any limitations or exceptions.

4. Intellectual Property Rights:

<ol style="margin-bottom:0;margin-top:0;padding-inline-start:48px;"><li style="background-color:transparent;color:#000000;font-family:'Times New Roman',serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">You must comply with all applicable local, state, national and laws in connection with its use, including those laws related to data privacy, international communications, and the transmission of technical or personal data. You shall not upload, post, reproduce or distribute any information, software or other material protected by copyright, privacy rights, or any other Intellectual Property Right without first obtaining the permission of the owner of such rights. You must comply and ensure that its personnel comply with all applicable laws and regulations (applicable laws and regulations). Company has no tolerance for bribery or corruption in any aspect of its business.You shall not participate in, facilitate or permit any form of corruption, bribery, kickback, extortion, embezzlement or money laundering, whether with respect to public officials or to any other person. You shall comply strictly with all applicable laws and regulations and with Company’s policy. The participation in the Program can not be assigned, delegated, sold or transferred, whether by operation of law or otherwise. Breach of this clause shall be deemed a material breach of this Program entitling the Company to render your submission invalid and result in complete disqualification from the Program.</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">The Participant undertakes to treat and maintain all Confidential Information in confidence. With respect thereto, the Participant undertakes and agrees as follows:<ol style="margin-bottom:0;margin-top:0;padding-inline-start:48px;"><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-roman;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="2">These Terms do not create a joint venture or partnership between the Parties.</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-roman;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="2">For a period of 5 (five) years the Participant shall not publish, disseminate, disclose any Confidential Information.</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-roman;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="2">The Participant shall use the Confidential Information only in connection with the Purpose and for no other reason whatsoever</li></ol></li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">The Participant shall not copy or reproduce to writing any part of the Confidential Information and any copies, reproductions or reductions to writing of the Confidential Information which have already been made by the Parties shall be the property of the Company.</li><li style="background-color:transparent;color:#282c3f;font-family:Arial,sans-serif;font-size:12pt;font-style:normal;font-variant:normal;font-weight:400;list-style-type:lower-alpha;text-decoration:none;vertical-align:baseline;white-space:pre;" dir="ltr" aria-level="1">The Participant shall not, from the date of agreeing to these Terms and Conditions, independently develop or have developed for itself products, concepts, systems or techniques that are similar to or compete with the products, concepts, systems or techniques contemplated by or embodied in the Confidential Information of the Company or the Purpose, which development shall be construed as a violation of the obligations of the Participant under these Terms.</li></ol>

5. Compliance with Laws:

6.1. Participants&nbsp; shall indemnify and hold Company, its promoters, officers, directors, employees, affiliates, agents, sub-contractors and other representatives harmless from any claims, demands, liabilities, suits, proceedings, penalties, costs or expenses of any kind (including, attorneys’ fees and expenses) arising out of or in connection with (i) infringement of Intellectual Property rights of Company by the You or its personnel; (ii) infringement of third party intellectual property rights by the You or its personnel; (iii) violation of any Applicable Laws and statutory obligations by the You or its personnel; (iv)&nbsp; negligence and/or misconduct by the You or its personnel; (v)&nbsp; breach of any obligation, terms, representation, warranties and covenants under this Program; (vi) breach of confidentiality obligations under this Program and/or (vii) any damage to property and/or bodily injury or death caused due to your negligence.6.2. This provision shall survive the expiration of your participation for the Program. Notwithstanding anything to the contrary elsewhere contained in this Program, Company, in any event, regardless of the form of claim, shall not be liable for any indirect, special, punitive, exemplary, speculative or consequential damages, including, but not limited to, any loss of use, loss of data, business interruption, and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages.

6. Indemnity & Limitation of Liability:

7.1. Nothing contained in any of the Program document mentioned hereinabove shall be construed to obligate the Company to disclose any information to the Participant or create any obligation on Company.7.2. The&nbsp; laws of India shall be the applicable law for this Program. The courts of Bangalore in India shall have the exclusive jurisdiction to adjudicate upon any or all disputes arising out of or in connection with this Program.7.3. Vulnerabilities deemed as accepted risks by Ather will not be eligible for any reward and recognition. &nbsp;

7. No Warranties

The Program, including its policies, may be altered or terminated by Ather at any time without prior notice. Ather reserves the right to make changes to the rules, guidelines terms and conditions of the Program, or its policies, by posting updated versions on its website. By continuing to participate in the Program after any changes have been posted, you automatically agree to abide by the revised terms.

8.  Changes to Program Terms:

The failure of the Company to insist upon or enforce strict performance of any of the terms in any of the Program document mentioned herein or to exercise any rights or remedies mentioned hereinabove, shall not be construed as a waiver or relinquishment to any extent of the Company’s rights to assert or rely upon any such provisions, rights or remedies in that or any other instance; rather the same shall remain in full force and effect.

Ather Energy Private Limited (hereinafter referred to as “Ather”, “we”, “us”, “Company” or “our”) is committed to conducting its business transparently and, the safety and security of our users and customers' information are of utmost importance. Our Responsible Vulnerability Disclosure Program ( also referred to as “RVDP or Program”) offers a way for security researchers such as you&nbsp; (hereinafter referred to as “Participants” “Security Researchers”, “You”, “Your”) as participants for this Program to identify and report vulnerabilities on our platforms, identified as eligible for this Program, while being acknowledged and rewarded for their efforts. By participating, You hereby irrevocably agree to comply with these Terms and Conditions of the Program.

Terms and Conditions 

<a href="/corporate-others-annual-return">Annual Returns</a> &gt;<a href="/fy_23-24" target="_blank" rel="noopener noreferrer">Notices</a> &gt;

<ol style="list-style-type:decimal;"><li>You are required to place a Booking for Your selected Vehicle model and Ather accessories (if applicable) with Ather or its Retail Partner (“Booking”) by paying the booking amount (“Booking Amount”) in the form of a non-interest-bearing security deposit to Ather or its Retail Partner.</li><li>At the time of accepting these Purchase Terms, it shall be assumed that You have already placed the Booking and paid the Booking Amount subject to the terms and conditions of the ‘Booking Terms’ at the time of placing the Booking. It shall also be assumed that You have accepted the demand from Ather or its Retail Partners i.e. the “Intimation” (as defined in the Booking Terms) at the time when the Vehicle is ready for delivery.</li><li>These Purchase Terms shall govern the purchase, payment and delivery of the Vehicle and subject to Clause 1.1, the accessories.</li></ol>

1. VEHICLE

<ol style="list-style-type:decimal;"><li>Ather or its Retail Partner shall raise a request for payment of the final price (“Final Price”) for the Vehicle and accessories once the Vehicle is ready for delivery. The Final Price as quoted shall be inclusive of all applicable taxes as on the date of Intimation or invoicing (whichever is later). You may choose to purchase the Vehicle by making the payment directly to Ather or its Retail Partner in the manner stipulated by Ather or its Retail Partner on acceptance of these Purchase Terms. You may also choose to avail of any financing options for Your purchase of the Vehicle subject to these Purchase Terms.</li><li>In case payment is made via credit/debit card, it is recommended that You make necessary enquiry about the charges or fees payable against the credit/debit card used from credit card or the debit card service provider i.e. the respective bank.</li><li>The credit card/debit card information supplied at the time of making the payment is processed by the payment gateway of the service provider and is not supplied to Ather or its Retail Partner. It is Your sole responsibility to ensure that the information entered in the relevant fields are correct. It is recommended that You take and retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise out of such payment.</li><li>You agree, understand and confirm that Your personal data, including without limitation, details relating to debit card/credit card/net banking transmitted over the internet may be susceptible to misuse, hacking, theft and/ or fraud and that Ather or its Retail Partner or the payment service provider(s) have no control over such matters.</li><li>The payment towards the Final Price shall be made through the payment gateway service provider through a secure website. However, neither the payment gateway service provider nor Ather and its Retail Partner gives any assurance, that the information so provided online by You is secured or may be read or intercepted by any third party. Ather and its Retail Partner does not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by You in the process of making the Final Price amount payment.</li><li>In case the payment is made through issuance of cheque, You will ensure that the cheque issued to Ather or the Retail Partner is duly honored and You accept and acknowledge that in case the cheque issued is dishonored, You will be liable under the Negotiable Instruments Act,1881. In such cases Ather or its Retail Partner will be entitled to initiate legal proceedings against You under the Negotiable Instruments Act,1881.</li><li>The Booking Amount already paid by You shall be deducted from the Final Price due from You to Ather or its Retail Partner.</li></ol>

2. PURCHASE

<ol style="list-style-type:decimal;"><li>On and at the time of Intimation, where You desire to proceed with the purchase of the Vehicle, You shall be bound to inform Ather or Retail Partner at the earliest of Your option as to the finance options that you may seek to opt. In the event You choose to avail of any financing options offered by any third-party for the purchase of Your Vehicle, including in the form of a loan or under any leasing options, Ather or its Retail Partner will provide You with reasonable assistance as You may require, however, Ather or its Retail partner shall have no obligation to enter into any agreement with such third-party.</li><li>You may choose to avail of any of the financing options for the purchase of the Vehicle that may be available through Ather or its Retail Partner’s channels, by selecting the relevant option at the time of making Your purchase. Ather or its Retail Partner may, at any time, without prior notice, discontinue this option. In the event You choose to apply for a loan for the purchase of the Vehicle, You hereby acknowledge and agree to the following terms:<ol style="list-style-type:decimal;"><li>Ather or its Retail Partner will redirect You to a specified third-party partner (“Facilitator”) for facilitating Your loan application. Ather or its Retail Partner will share Your information with the Facilitator towards this end in accordance with the Privacy Policy (as defined herein) and these Purchase Terms. Your use of the Facilitator’s website will be governed by the terms and conditions and privacy policy of the Facilitator’s website. You are advised to read the terms and conditions and privacy policy prior to proceeding with Your use of the Facilitator’s website. The Facilitator may request You to share additional information as may be required by the Financial Institution (as defined hereinafter) to review Your eligibility for the loan. Ather or its Retail Partner will not have any access to such information and does not make any representations with respect to the use of such information. Such information shall solely be subject to the privacy policy of the Facilitator and the Financial Institution.</li><li>It is hereby clarified that Ather or its Retail Partner has no control in the acceptance or rejection of Your loan application and the same shall be subject to the sole discretion of the relevant financial institution (“Financial Institution”). In the event Your loan application is approved by the Financial Institution, terms relating to disbursement, interest payable, repayment etc., shall be subject to the loan agreement executed between You and the Financial Institution.</li><li>You are also responsible for completing the loan process so as to ensure that Ather or its Retail Partner receives the Final Price in time. Failure to complete the process in time may result in a delay in delivery of Your Vehicle, or at the discretion of Ather and its Retail Partner, sale of the Vehicle to another customer.</li><li>Notwithstanding Your application for a loan, You may be required to make certain payments directly to Ather or its Retail Partner for any additional services incidental to the purchase of the Vehicle. Ather or its Retail Partner shall notify You of any such payments that You would be required to make.</li><li>To reiterate, Ather shall not be responsible for entering in any agreement or obligation with the Financial Institution along with You. Ather shall have its own set of arrangement and terms with the Financial Institution separately notwithstanding the terms and conditions entered between You and the Financial Institution.</li></ol></li></ol>

3. FINANCING OPTIONS

<ol style="list-style-type:decimal;"><li>You are responsible for arranging Your own insurance for Your Vehicle, however, You may choose to use the services of any insurer or insurance aggregator (“Insurance Provider”) available through the Ather or its Retail Partner’s Channel subject to the following terms:<ol style="list-style-type:decimal;"><li>If You choose to buy insurance online from the Ather portal or website, then You will be redirected to the Insurance Provider’s website for facilitating your purchase of motor insurance policies. Your use of the Insurance Provider’s website will be governed by the terms and conditions and privacy policy of the Insurance Provider’s website. You are advised to read the terms and conditions and privacy policy prior to proceeding with Your use of the Insurance Provider’s website. The Insurance Provider may request You to share certain additional information as may be required to underwrite your insurance policy. Ather will not have any access to such information and does not make any representations with respect to the use of such information. Such information shall solely be subject to the privacy policy of the Insurance Provider.</li><li>If you choose to buy insurance through the Retail Partner, then you will have to provide all your vehicle related information to the Retail Partner, and it shall use the Facilitator website to purchase the insurance of your choice. The payment for such insurance will have to be paid to the Retail Partner for it to secure an insurance for you. The information provided to the Retail Partner is solely between the Customer and the Retail Partner, Ather is not involved in acceptance or execution stage for any of the process and will not be responsible for the customer data that has been shared with the Retail Partner.</li><li>Ather does not make any representations, warranties or endorsements regarding any Insurance Provider. Ather is only listing the services of the Insurance Provider on the Ather Channels. You will proceed with any Insurance Provider at Your sole risk. You are advised to make all necessary enquiries and review the policy documents carefully. Ather will in no way be responsible for facilitation or collection of premiums, issue of policy, or servicing of claims.</li></ol></li><li>On purchase of the Vehicle and once the Vehicle is ready for delivery, Ather or its Retail Partner or a third-party appointed by Ather, will assist You with the application for registration of the Vehicle with the Regional Transport Office (RTO) at Your own cost and expenses.</li><li>For completing the registration of the Vehicle, Ather or its Retail Partner will require You to provide the information prescribed as necessary by the competent authority.</li><li>Ather or its Retail Partner will provide You the receipt of registration fee payment along with other relevant fee receipts provided by the RTO. You agree and acknowledge that upon receipt of registration fee payment and such other documents provided by the RTO, You shall not be entitled to make any requests in relation to change of the Vehicle, including its colour, features, model or specifications and/or cancel the Vehicle. Ather or its Retail Partner shall have the sole right to refuse/not answer any such requests, without ascribing any reason whatsoever.</li><li>You acknowledge that the grant or denial of the Vehicle registration is at the sole discretion of the competent authority appointed on such behalf, and You will have no claims against Ather or its Retail Partner in the event the registration of the Vehicle purchased by You is denied.</li></ol>

4. REGISTRATION OF THE VEHICLE AND INSURANCE

<ol style="list-style-type:decimal;"><li>Upon requesting the Final Price, Ather or its Retail Partner shall inform You about the estimated delivery period within which Ather or its Retail Partner shall endeavour to deliver the Vehicle to You, on a best effort basis.</li><li>Notwithstanding anything contained contrary in these Purchase Terms, the delivery of the Vehicle shall also be dependent on the effective communication received from any Financial Institution with respect to successful application and grant of a financial aid or lease to You, if opted for such arrangement separately.</li><li>Ather or its Retail Partner may, at its discretion, change or delay the estimated delivery period for any reason without incurring any liability. In addition to the foregoing, Your failure to pay the Final Price or other necessary steps or any other reason beyond the control of Ather or its Retail Partner may result in additional delays, and Ather or its Retail Partners shall not be liable to You for such delays.</li><li>Upon effective delivery on the date of receipt of Final Price or communication from the Financial Institution regarding the successful admission of any lease or financial arrangement, You shall receive the Vehicle.</li></ol>

5. DELIVERY

<ol style="list-style-type:decimal;"><li>The Customer may also avail of the electric vehicle charging stations placed in public areas or installed for public access (“Public Charging Points”). The Customer agrees to use the Public Charging Points in accordance with any instructions/user guidelines provided by either the owner/manager of such public property or provided by Ather, and in case, where such instructions are unavailable, in a reasonable and prudent manner, having regard to the intent and purpose of the Public Charging Points. You acknowledge that the use of Public Charging Points may attract certain charges and You shall be liable for payment of such charges. Ather or its Retail Partner shall not be liable for any damages or liabilities arising due to misuse or abuse of the Public Charging Points by the Customer.</li><li>Ather or its Retail Partner shall not be liable in any manner whatsoever for any failures or damages caused to any person or property due to any voltage fluctuations, defects or deterioration in the electrical lines (including earthing) or other electricity supply infrastructure or due to any other causes.</li><li>Ather or its Retail Partners shall not be responsible or liable in any manner whatsoever, for any loss and/or damages caused to the Vehicle, any person or property due to the usage of Public Charging Points by You.</li></ol>

6. CHARGING POINTS

A user manual (“User Manual”) is available on Ather’s website, detailing the parts, technology and functionality of the Vehicle and Charging Points. The User Manual shall also detail the manner in which the Vehicle is required to be used by the Customer. The Customer shall be required to read and understand the User Manual completely and use the Vehicle in accordance with the instructions provided in the User Manual. The User Manual may be updated from time to time to reflect any changes to the features and functionalities of the Vehicle, and You agree to comply with the stipulations and requirements of such updated User Manual. You can access the latest version of the User Manual. Ather shall not be liable for any claims of damages or liabilities that arise due to the use of the Vehicle by the Customer in violation of the terms of the User Manual.

7. USER MANUAL

Ather provides limited warranty for Your Vehicle, battery and associated components subject to Ather’s Warranty Policy. The details of the warranties provided are subject to the model of Your Vehicle. You can view the Warranty Policy for each Vehicle model [<a target="_blank" rel="noopener noreferrer" href="https://assets.atherenergy.com/Ather+-+Warranty+Policy+Terms.pdf">here</a>]. Only the Warranty Policy for Your Vehicle model will be applicable to You.It is hereby clarified that by accepting these Purchase Terms, You have read the Warranty Policy as mentioned herein and have given your deemed acceptance to the same. We recommend You read the Warranty Policy before accepting these Purchase Terms.

8. WARRANTY

Ather offers a suite of separate, on-going services (“Ather Subscription Services”) along with the sale of the Vehicle under the Ather Subscription Terms (“Ather Subscription Terms”). Unless otherwise stated by Ather, Your use of the Ather Subscription Services or any plans comprising of selected bundle of services (“Ather Plans”) will be subject to payment of a separate fee for such Ather Subscription Services or the Ather Plans. The details of the services, the terms and conditions and the respective charges will be as per Ather Subscription Terms available [<a target="_blank" rel="noopener noreferrer" href="https://assets.atherenergy.com/Ather+-+Subscription+Terms.pdf">here</a>]. You have to purchase the Ather Subscription Services separately and such services shall be governed by Ather Subscription Terms.

9. SUBSCRIPTION PLANS

<ol style="list-style-type:decimal;"><li>End User License Agreement (“EULA”) is a legally binding agreement under the terms of the Information technology Act, 2000, between Ather and the user for use of software and firmware which is owned by or licensed to Ather. The EULA is [<a target="_blank" rel="noopener noreferrer" href="https://assets.atherenergy.com/Ather+-+EULA+Terms.pdf">here</a>].</li><li>It is hereby clarified that by accepting these Purchase Terms, You have read the EULA as mentioned herein and have given your deemed acceptance to the same. We recommend You read the EULA before accepting these Purchase Terms.</li></ol>

10. EULA

<ol style="list-style-type:decimal;"><li>You hereby provide consent to Ather for collecting your Personal Information and any such Personal Information disclosed by You on any of the Ather Channels shall be governed by the relevant Ather privacy policy (“Privacy Policy”) made available by Ather in such Ather Channel.</li><li>In addition to the information collected through the Ather Channels, Ather collects various information including personal information from the Customer for the purchase of the Vehicle, for the various services provided by Ather and other activities either directly or through its Retail Partners and third-party vendors. The term “Personal Information” would mean to include any information that either independently or together with other information can identify an individual. We respect the trust You place in Us while sharing Your Personal Information and accordingly, We have detailed the information that is collected and the purposes for which it is used in&nbsp; Annexure A to these Purchase Terms.</li></ol>

11. DATA COLLECTION USE AND PROTECTION

<ol style="list-style-type:decimal;"><li>You must not purchase or use the Vehicle if You are not over the legal age to use the Vehicle. You must not purchase any Vehicle on behalf of another person who is not above the legal age to use the Vehicle.</li><li>You understand that You are responsible for damage to the Vehicle and Charging Points caused by Your actions and default in observing and following the User Manual. In relation to the Vehicle, You understand the nature of riding an electric scooter and related activities and acknowledge that You are qualified to operate the Vehicle and are in proper physical condition to ride it. You agree to assume all risks when allowing others to operate the Vehicle. If You are not familiar with the nature of riding an electric scooter, You should seek professional training before operating an electric scooter.</li><li>You should have a valid driving or other licence, as may be required as per applicable laws, in order to use the Vehicle. You are responsible for ensuring that You hold a valid, current version of any such licence.</li><li>Riding an electric scooter off road or on road involves risks and dangers of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by the rider’s own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to You, not readily foreseeable, and You fully accept and assume responsibility for all such risks, losses, costs, and damages incurred as a result of Your participation in riding an electric scooter.</li><li>In the event You choose to transfer ownership or use of the Vehicle purchased by You to a third person, You must inform Ather in accordance with these Purchase Terms, to enable Ather to delete Your user profile and replace it with the user profile of the transferee. In the event you permit any other individual to use the Vehicle without informing Ather, the information of the user will be captured and recorded by Us as if it was Your information, and You indemnify Us against any claims made by the user against Ather in relation to the collection and/or use of such information in accordance with these Purchase Terms.</li><li>In the event, the Vehicle is delivered to You with a temporary registration, You shall ensure that the Vehicle is registered with the competent authority within 30 days from such temporary registration date and provide the permanent registration number to Ather or its Retail Partner, in order for Ather to complete the subsidy documentation (if applicable) and updation formalities.</li><li>In the event, You fail to provide the permanent registration number within 30 days from the date of temporary registration, you shall be liable to pay or refund the entire subsidy amount (if applicable) so availed by You to Ather or its Retail Partner within a period of three (03) days from the date of such request.</li></ol>

12. CUSTOMER RESPONSIBILITY

<ol style="list-style-type:decimal;"><li>In the event, if You intend to transfer the ownership of the Vehicle purchased by You, You (“Seller”) shall be responsible to promptly notify Ather of such sale. On receipt of notice from the Seller, Ather shall delete all information relating to the Seller from its systems except information that is required to be retained by Ather to (i) comply with applicable laws; and (ii) defend itself against third party claims. You agree that any Vehicle related information recorded by Ather is Ather’s property and will be retained by Ather. You agree to inform any purchaser of the Vehicle (“Buyer”), that the Buyer’s use of the Vehicle is subject to such Buyer’s acceptance of these Purchase Terms which shall also include deemed acceptance of the Warranty Policy, EULA and Ather Subscription Terms (if any Ather Subscription Services or Ather Plans are availed). You will be required to pass on any such Vehicle information or information regarding the maintenance and servicing of the Vehicle (including the Maintenance Matrix) to the Buyer of the Vehicle. In the event You intend to change the user profile on the Vehicle, You will follow the same procedure as specified above. The profile of the new user of the Vehicle shall be updated subject to the acceptance by the new user of these Purchase Terms and the Consolidated Terms are deemed to be part of these Purchase Terms.</li><li>Any sale of the Vehicle by You shall require the Buyer to independently accept these Purchase Terms. You may not directly assign the rights and obligations created under these Purchase Terms or assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of Ather. Any purported assignment or delegation by You without the prior written consent of Ather will be null and void. Ather or its Retail Partner may assign its rights and obligations arising out of or in connection with these Purchase Terms to any third party without Your consent.</li></ol>

13. RESALE OF THE VEHICLE

In the event the Vehicle purchased by You is recalled, Ather shall notify the same by publishing information regarding such recalled Vehicles on its Website. If Your Vehicle is listed for recall on the Website, You are advised to call customer support service or visit the Retail Partner location for instructions on further action required to be taken by You. The Customer understands and acknowledges that any such recall made by Ather shall be in relation to ensuring better safety and handling of the Vehicle and the Customer shall not have any claims against any damages arising out of or in connection with such recall.

14. RECALL

Ather Energy Limited (formerly known as Ather Energy Private Limited), a company incorporated under the Companies Act, 1956 and having its registered address at 3rdFloor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bangalore – 560064 (hereinafter referred to as “Ather®” or “We” or “Our” or “Us”) offers the Ather electric two wheeler vehicle along with the off-board/portable charger (“Vehicle”) for sale to customers (hereinafter referred to as “Customer” or “You” or “Your” or “User” ) either by itself or through it's authorized retail partners (“Retail Partner”), subject to these terms and conditions (“Purchase Terms”).By accepting these Purchase Terms, You enter into a legally binding agreement with Ather, enforceable in accordance with the Information Technology Act, 2000 for the purchase of the Vehicle. Please read and understand these Purchase Terms carefully. In the event these Purchase Terms are not acceptable to You, please do not proceed with the purchase of the Vehicle. Consolidated Terms (defined below) have been incorporated with these Purchase Terms by reference. For the purpose of this Purchase Terms, ‘Consolidated Terms’ shall mean the Ather Subscription Terms, EULA and the Warranty Policy, as amended by Ather from time to time.Ather or its Retail Partner and the Customer shall be jointly referred to as the “Parties” and individually as the “Party”.By accepting these Purchase Terms (whether by execution, or online as click-wrap), You hereby accept and acknowledge that You have read all the terms and conditions of these Purchase Terms and all the details provided by You are complete and accurate. You also represent that You are not a minor in accordance with the applicable laws.

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